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Event Highlights
02:34
Freshservice’s Four Pillars: Depth, Ease, Choice, and Trust Powering Enterprise IT and LLM Flexibility
01:21
From Pilot to Production: Prove AI Value by Starting with Pain-Point Use Cases and Measuring Outcomes
02:50
Land, Validate, Expand: Partner Enablement and Intuitive UX for Rapid Deployment and Accelerated ROI
01:12
Reduce Ticket Backlogs and Boost IT Efficiency with Freshservice One-Stop Support, Self-Service, and Automation
00:46
Trust and governance essential for enterprise AI adoption
00:59
Customer examples: iQor, Eagle Materials, FCPS, Databricks validating the unified platform

Service transformation is moving past the pilot stage. At Freshworks Refresh in New York City, theCUBE examines how Freshworks is embedding domain-aware AI agents into a unified service layer — connecting customer support, IT service management and employee workflows to deliver measurable outcomes from day one. Tune in to theCUBE's coverage for expert insights.

Learn more about Freshworks here!

theCUBE Highlights

theCUBE Highlights

Here are key findings from SiliconANGLE and theCUBE's exclusive coverage of this year's Freshworks Refresh event. Gain analyst-led insights from keynotes, exclusive interviews and behind-the-scenes hallway chatter, and find out how these conversations connect to broader enterprise technology trends and real-world impact.

Learn More
theCUBE at Freshworks Refresh 2026

theCUBE at Freshworks Refresh 2026

Watch every episode of theCUBE's coverage from this year's Freshworks Refresh event. Explore the major forces shaping domain-aware AI agents, unified service architectures and measurable AI outcomes across CX and EX platforms. You'll also hear firsthand insights through analyst-led discussions and real-world use cases.

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Follow theCUBE’s Coverage

Follow theCUBE’s Coverage

Stay in the know with SiliconANGLE and theCUBE's in-depth articles from this year's Freshworks Refresh event, as our on-site reporting features thought leaders and industry experts innovating in AI agent deployment and the simplification and modernization of service architecture.

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Speakers
HOST
Bob Laliberte

Bob Laliberte

Principal Analyst

theCUBE Research

Dennis Woodside

Dennis Woodside

CEO

Freshworks

Murali Swaminathan

Murali Swaminathan

CTO

Freshworks

Kuntal Vahalia

Kuntal Vahalia

SVP of Partner & Alliances

Freshworks

Srini Raghavan

Srini Raghavan

Chief Product Officer

Freshworks

Kady Srinivasan

Kady Srinivasan

Chief Marketing Officer

Freshworks

Julie Mohr

Julie Mohr

Principal Analyst

Forrester

Dale Foster

Dale Foster

CEO

Climb

W John Boers

W John Boers

Systems Admin

New Balance

Martha Perez

Martha Perez

VP of IT

iQor