Name: Celosphere 2024
Start: 2024-10-23T09:00:00.000Z
End: 2024-10-24T15:30:00.000Z

Wednesday, October 23 (UTC)

October 24

Manu Haug, Celonis

Savannah Peterson and Rob Strechay are attending Celosphere in Munich, Germany. Manu, the Field CTO for Celonis, discusses the evolution of business processes in the past decade, emphasizing the shift towards data-driven optimization and the impact of AI. AI-powered Process Intelligence is improving decision-making through real-time data. Celonis works across various industries, showcasing innovative applications like an AI co-pilot for truck loading. The focus is on integrating physical and digital processes to enhance process optimization. The future of AI will further optimize processes by incorporating unstructured information and analyzing interactions between individuals and physical environments. Insights on the future of process optimization are being shared at Celosphere.

Manuel Haug Chief Field Technology Officer | Celonis
Divya Krishnan, Celonis

At Celonis Celosphere, Rob Strechay announced AgentC, a platform for building agents with Celonis data. Customers can use pre-built agents from partners like IBM, Center, EY. The process intelligence graph allows real-time intelligence sharing to improve processes. Knowing the process is key for effective agent building and optimizing investments in automation. Use cases include order block removal, task automation, and creating copilots for various business units. Celonis integrates AI and automation to address value-driven use cases across industries.

Divya Krishnan VP of Product Marketing | Celonis
Rafael Domene, Cosentino

In Munich, Savannah Peterson and Rob Strechay interview Rafa from Cosentino, a family-owned company based in Spain that specializes in sustainable artificial stone for construction materials. They discuss how Cosentino uses Celonis to optimize their logistics, production, and sales processes. Rafa explains how they quickly implemented AI agents to automate credit management, resulting in a fivefold processing speed increase. This has significantly improved customer service and internal efficiency. Cosentino plans to expand the use of Celonis to enhance other processes within the company. The company aims to grow its digital workforce to support its rapid growth and increase profitability. By automating repetitive tasks, employees can focus on more valuable work, leading to improved customer service, cost efficiency, and sustainability.该公司计划扩大Celonis的使用范围，以增强企业中的其他流程。这家公司的目标是扩大数字化劳动力，以支持其快速增长，并提高盈利能力。通过自动化重复任务，员工可以专注于更有价值的工作，从而改善客户服务、降低成本、提高可持续性。

Rafael Domene Global CIO | Cosentino
Hannah Koczka, Northwestern Memorial HealthCare

At the Celosphere event in Munich, Germany, Hannah Koczka, Vice President for Northwestern Medicine Ventures and Innovation, discussed their use of Celonis technology to improve patient throughput and access in healthcare. By piloting the technology in areas like breast imaging, they aim to enhance efficiency and speed in patient care. Utilizing Celonis for nursing workflow and lab services also helps create more capacity for diagnostic tests and improve patient care quality. The culture shift internally towards embracing process intelligence has resulted in quick wins and improvements in team performance. The focus on enhancing patient care and outcomes through process observation and quality improvement is a key goal for Northwestern. Looking ahead, the hope is to see a transformation in clinical care that benefits more patients and improves overall healthcare delivery.

Hannah Koczka Northwestern Memorial HealthCare | VP, NM Ventures and Innovation
Janet Morrow, State of Oklahoma

At a business event, a representative from the State of Oklahoma discussed how Celonis improved procurement processes within the government, increasing efficiency, transparency, and cost savings. The tool identified potential misuse of taxpayer funds, streamlined procurement, and improved collaboration. It provided insights into spending, vendor relationships, and compliance, aiding leadership decisions. Implementation led to faster audits, real-time process monitoring, and leveraging buying power. Even non-technical staff embraced the technology. Future plans include expanding Celonis use in healthcare and vendor relationships to enhance decision-making. The focus remains on transparency, efficiency, and continued improvements in service delivery, cost savings, and workforce optimization.

Janet Morrow Director, Risk, Assessment and Compliance Division, Office of Management and Enterprise Services | State of Oklahoma
Daniel Hayes, NHS England

Dan from NHS explained how they used Celonis to optimize processes at Coventry and Warwickshire hospital. Process mining revealed the impact of sending text reminders to patients, reducing missed appointments and improving waiting lists. They also streamlined appointments for families, enhancing patient experience. Dan highlighted the importance of data maturity in successfully implementing Celonis at the hospital. He expressed enthusiasm for using AI to further enhance patient processes. Internally, the reception to Celonis has been positive, with awards and engagement from stakeholders. Dan advised other hospitals to embrace process mining and let it uncover problems to guide interventions. Looking ahead, he hopes to expand the use of Celonis to more hospitals in the UK for broader impact on patient care.

Daniel Hayes National Lead - Data Driven Productivity for Elective Care | NHS England
Peter Budweiser, Celonis

Supply chain expert, Peter, discusses the developments at Celonis for applying process intelligence holistically across the supply chain and using AI for decision making and improving efficiency. Collaboration and data exchange are key for optimizing supply chains, with trends showing more companies embracing better visibility and sustainability initiatives. Success stories include reducing costs and emissions by switching to more sustainable transportation methods. Peter hopes to see more trade-off decisions for sustainability and better application of AI for more efficient decision-making in the future. This discussion was part of the Celonis Celosphere event in Munich, Germany.

Peter Budweiser General Manager Supply Chain | Celonis
Janina Bauer, Celonis

Savannah Peterson and Rob Streche are hosting coverage at Celonis's Celosphere event in Munich, Germany. Janina from Celonis discusses the importance of sustainability and how the company is working to be more environmentally friendly. She explains how process intelligence can help companies be more sustainable by unifying data, setting goals, and taking action. Janina talks about the challenges of Scope 3 emissions and how Celonis is assisting its customers in calculating and reducing their carbon footprint. She also emphasizes the need for companies to prioritize sustainability and offers advice on setting ESG goals and using AI responsibly. Janina mentions the partnership with SustainableIT.org and the focus on sustainability at the event. The hackathon at Celosphere showcases how process intelligence can drive impactful change in a short amount of time. Janina hopes that sustainability will become a primary focus and that more companies will work towards a greener future with tangible results.

Janina Bauer Global Head of Sustainability | Celonis
Dr. Patrick Lechner, BMW

The Celonis community in Munich, Germany, hosted a segment featuring Patrick from BMW, discussing the importance of data and optimizing processes to stay ahead in the industry. Process mining has been successful in various departments at BMW, enhancing transparency and efficiency. BMW's Center of Excellence focuses on operational excellence and process optimization, with over 1,600 users benefiting from Celonis tools. The challenge lies in scaling the implementation internationally. Patrick emphasized the importance of flexibility in using AI tools to drive optimization further. He hopes to expand process mining to include suppliers and dealers, aiming for widespread adoption of AI tools to empower all BMW employees. The goal is to become more agile in the automotive industry.

Dr. Patrick Lechner Head of Process Mining, Robotics Process Automation (RPA) & Low-Code/No-Code | BMW
Analyst Conversation

In Munich, Germany, George highlighted the value proposition of Celonis in transforming business processes. He noted the importance of harmonizing data across different applications to create a single source of truth. This approach, compared to traditional software, allows for faster implementation and customization. The process intelligence graph enables citizen developers to build applications based on real-world processes, empowering them to make decisions and take action. The focus on sustainability was also emphasized at the event, with discussions on incorporating sustainability metrics and rankings into business processes. The shift towards value-based pricing and closer alignment with customer outcomes was seen as a significant change in the industry. The upcoming Hackathon at the event was eagerly anticipated, showcasing the rapid development capabilities of the Celonis platform.

George Gilbert Principal Analyst, Data & AI | SiliconANGLE & theCUBE

Savannah Peterson Principal Analyst & Host | SiliconANGLE Media, Inc.

Rob Strechay Dir./Principal Analyst & Host | theCUBE Research
Rudy Kuhn, Celonis

The Lead Transformation Evangelist discussed the concept of autonomous value creation and how Celonis fits into that. Businesses can use AI and automation to become more autonomous and proactive in decision-making. Insights from process mining can help create value and improve efficiency. An example was given of an insurance company using AI for faster claims processing. Having an end-to-end view of processes is crucial for businesses, and Celonis can provide visibility by extracting data from various systems. AI plays a role in helping humans make better decisions and create value. The goal is for businesses to transform processes sustainably, and Celonis can assist in this. Efficiency principles can be applied to all aspects of life, not just business processes. AI can also aid in business model transformation. Overall, process mining and AI can create value for businesses by improving operations and enhancing the customer experience.

Rudy Kuhn Lead Evangelist | Celonis
Alex Rinke, Celonis

Attendees at Celosphere in Munich, Germany heard from Alex on the success of AI in enterprise and the importance of process intelligence in making AI effective. Customer success stories from companies like Pfizer and Northwestern Healthcare were highlighted. The conversation also covered Celonis' platform versatility, partner collaborations for industry-specific solutions, and sustainability efforts like ThyssenKrupp Rasselstein's carbon emissions reduction. The concept of a process network to enhance supply chain visibility and efficiency was discussed. Alex stressed the importance of customer focus, teamwork, and passion for entrepreneurial success. Looking ahead, Alex aims to showcase more ecosystem examples and innovative solutions at future events.

Alex Rinke CEO | Celonis