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In this interview from AWS re:Invent 2025, Pasquale DeMaio, vice president of Amazon Connect at AWS, joins theCUBE’s John Furrier to discuss the rapid evolution of the contact center into an AI-native powerhouse. DeMaio details the service's explosive growth, highlighting a major milestone of reaching $1 billion in business and doubling customer interaction minutes to 12 billion in just one year. The conversation focuses on how Amazon Connect is democratizing access to advanced technologies, unveiling 29 new announcements designed to streamline operations and...Read more