Hawaiian Airlines pivots to omnichannel cloud contact center during COVID travel panic

Spring 2020: As the world started to shut down, Hawaiian Airlines Inc. found itself in the same dilemma as the rest of the travel industry. Customer call volumes were skyrocketing, but agents weren’

Intelligent automation increasingly drives innovation in modern businesses

Recent technologies, such as artificial intelligence and cloud computing, have taken automation to a new level: from individual automation to industrialized automation -- and now to intelligent automa

Guardian Life maximizes its digital potential by going beyond ‘lift-and-shift’

As the dust of rapid adaptation starts to settle, companies are looking at their digital infrastructure and seeing new possibilities. But their potential can be restricted by older technology and entr

AI-powered voice platform running on AWS tackles loneliness of vulnerable people

As in other parts of the world, vulnerable people in South Wales, England, experienced isolation and difficulties in getting the help they needed during the COVID-19 pandemic. So, Hafod, a non-profit

Life on the cloud continuum: Accenture celebrates two years since completing cloud migration

There aren’t many global corporations that have completed the digital transformation journey.Providing a “how-to” example for wholesale migration to the public cloud is Accenture PLC, which

Vodafone UK transforms from telco to Europe’s largest software engineering organization

Application modernization has become an enterprise imperative, and executives buzz about “shift left” and “business agility.” But after the push to migrate applications into the cloud moves to

Data-first culture turns pharmaceutical companies into healthcare enablers

The adoption of cloud is revolutionizing healthcare.As each research facility, pharmaceutical company or hospital moves its data into secure cloud storage, the disparate pieces of information, fro

Data in motion: How one company is scaling wellness

Combining data with cloud computing is often a powerful tool to drive business innovation. What if this is used to improve people's health on a global scale?Insurer Generali S.P.A. and health mana