AWS Executive Summit 2021 | Will Van Devender | Hawaiian Airlines & Erich Chen | Accenture

News
More from AWS Executive Summit 2021

Will Van Devender

Senior Director, IT Engineering

Hawaiian Airlines

Erich Chen

Hawaii Regional Lead

Accenture

Hawaiian Airlines pivots to omnichannel cloud contact center during COVID travel panic

Spring 2020: As the world started to shut down, Hawaiian Airlines Inc. found itself in the same dilemma as the rest of the travel industry. Customer call volumes were skyrocketing, but agents weren’

Info

Will Van Devender | Hawaiian Airlines & Erich Chen | Accenture

Will Van Devender

Senior Director, IT Engineering Hawaiian Airlines

Erich Chen

Hawaii Regional Lead Accenture