ON DEMAND
Alicia Lenart, Atlassian
In this interview from Atlassian Team 2026, Alicia Lenart, vice president of HR business partners at Atlassian, joins theCUBE Research's Christophe Bertrand and Alison Kosik to discuss why the real barrier to AI adoption is culture — not technology. Lenart argues that the technology has advanced, but cultural transformation is what most organizations are getting wrong. She explains how Atlassian approaches AI as a people transformation first — with HR, not engineering, at the center of that shift. A centerpiece of that strategy is NORA — the New Atlassian Onboarding Rover Agent — built by three non-technical HR staff in two weeks. Deployed to every new hire, NORA has answered over 19,000 questions, saved the operations team more than 2,000 hours and demonstrably accelerated AI adoption among incoming employees.
The conversation also explores Atlassian's "ShipIt" quarterly innovation event, where non-technical participation surged — HR involvement jumped from less than 1% to roughly a third of the team, and finance reached 20%. Lenart draws a sharp distinction between efficiency and "rewired work," pointing to the design technologist role as a concrete example: by embedding AI into the software development lifecycle, the team achieved a 35% month-on-month increase in prototype output, reaching 12,000 prototypes and unlocking the capacity to pursue ideas previously deemed out of reach. She also addresses where AI should not go, drawing firm lines around hiring decisions and performance reviews, and outlines how Atlassian's responsible AI committee — spanning HR, legal and compliance — keeps governance current as the landscape evolves. From reframing every individual contributor as an orchestrator of agent fleets to setting AI norms the moment a new employee walks in the door, Lenart provides a practical blueprint for embedding AI into the fabric of workforce strategy.