World of Workato 2025 | Sanjay Chandra, Lucid Motors & Deepak Shah, Lucid Motors

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More from World of Workato 2025

Sanjay Chandra

VP Head of Global IT

Lucid Motors

Deepak Shah

Head of Integration & Automation Engineering

Lucid Motors

play_circle_outline Savannah Peterson introduces the event and the guests, Deepak and Sanjay from Lucid.

play_circle_outline Discussion on the integration of Workato into Lucid's technology stack for efficiency.

play_circle_outline Enhancing Customer Journeys: How Workato and Lucid Elevate Browsing to Purchase Experiences with a Focus on Satisfaction

play_circle_outline Importance of data integration across multiple systems for operational efficiency highlighted.

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Sanjay Chandra, Lucid Motors & Deepak Shah, Lucid Motors

Sanjay Chandra

VP Head of Global IT Lucid Motors

Deepak Shah

Head of Integration & Automation Engineering Lucid Motors

In this World of Workato (Las Vegas) interview, Sanjay Chandra and Deepak Shah of Lucid Motors sit down with theCUBE’s Savannah Peterson and Rob Strechay to share how orchestration is powering innovation in the luxury EV market.

Chandra and Shah discuss Lucid’s philosophy of “compromise nothing,” and how that extends beyond design and performance into their technology stack. By leveraging Workato as their integration and orchestration platform, Lucid is streamlining complex workflows across CRM, ERP, HCM, and warehouse systems – ensuring seamless cus... Read more

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What event is taking place and who are the guests being welcomed? add

What is the challenge faced when using best-of-breed products, and how can solutions like Workato address this issue? add

What strategies or tools have been utilized to enhance customer satisfaction throughout the customer experience journey? add

What has been the impact of Workato on the orchestration of systems in the process of building a car? add

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Sanjay Chandra, Lucid Motors & Deepak Shah, Lucid Motors

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Savannah Peterson

>> Good morning innovation fans and welcome back to fabulous Las Vegas, Nevada. We're here about midway through day two of our two days of live coverage from World of Workato. My name's Savannah Peterson, bringing you all the fun with Rob Strechay. This one is going to be particularly cool.

Rob Strechay

>> Yeah, I mean, again, I think when you think of innovative companies, this one definitely, in their space, has been very innovative. I mean, again, how they've really been able to drive that market.

Savannah Peterson

>> Oh, there you go. I was waiting for it. Without further ado, welcome this fabulous gentlemen from Lucid to my left. Deepak and Sanjay, thank you so much for being here.

Sanjay Chandra

>> Glad to be here.

Savannah Peterson

>> I love this because, of course, software is really cool, but it's also awesome to see it in an edge device, like an EV, in a vehicle, at scale, one that I have driven myself. So fancy, so lovely and so sweet. Talk to me a little bit about how you find yourselves, and I'll start with you Sanjay, how you find yourself here at a technology conference for Workato. What's the bridge between Lucid and Workato?

Sanjay Chandra

>> Sure. Firstly, I'll start by saying the energy here is electric.

Savannah Peterson

>> Isn't it?

Rob Strechay

>> That's very nice.

Savannah Peterson

>> I love this. Let's get as punny as we can keep in the next 15 minutes. Yeah, everyone gets a prize for their puns.

Sanjay Chandra

>> Listen, we are a customer of Workato, but I prefer to say we are partners, but we work very closely together. Workato is our integration platform of choice. We use it pretty heavily across our platform stack and that's why we are here, me and my team.

Rob Strechay

>> So, I think, again, getting into that, again, like you said, I was saying as well, very innovative. I mean the way you're able to get the, I guess it's miles per charge and have gone over 400 and making the cars. But again, like you said, orchestration and being efficient and driving efficiency, so that the company makes money and things like that. How have you seen this help you from an orchestration perspective and where they're going with genies helping you and be more efficient about how you're delivering these services to the people at Lucid?

Sanjay Chandra

>> Yeah, I'll start by saying we believe in the motto of compromise nothing, right? And so, as you build the car, you're building the car with that premise of you're not going to compromise in design or-

Savannah Peterson

>> Well, you could tell sitting inside one, that's for darn sure. I'll validate that independently.

Sanjay Chandra

>> Thank you so much. Yeah, Our engineering or the space or the range, all of these are world-class capabilities of the car. And now, we want to take that same idea into our tech stack. So, we choose best-of-breed products, we bring them to our employees and our customers and our partners, but it leaves us with a void. Leaves with this gap of, okay, now, you have all these best-of-breed products, how do you put them all together? And that's where a product like Workato comes in. I'll talk highly and I'll let Deepak speak as well. At a high level, because we have our data distributed across all these best-of-breed products, we have this challenge of how do I actually make intelligence out of it? How do I actually make for a seamless experience for a sales agent who's trying to have a conversation with a customer or a partner who's trying to integrate with us or a supplier? And so, that's where the wonder of Workato is, where we can just easily plug the product in into our landscape and be able to connect the dots.

Savannah Peterson

>> Was that another pun? Plug it in?

Sanjay Chandra

>> . I like that you're picking up on these things.

Savannah Peterson

>> Oh, yeah. I'm dialed in. I'm dialed. Deepak, I have another question for you and feel free to chime in as well. One thing that I've noticed between both of your companies is the real obsession with customer satisfaction. To your point of compromise nothing, but it's very clear... I mean you can just feel it in the electric atmosphere as Sanjay said earlier. You can tell how much the humans matter in this whole equation.

Deepak Shah

>> Absolutely.

Savannah Peterson

>> And obviously, many moving pieces when it comes to automotive manufacturing and design. But how have you managed to leverage them to continue that customer satisfaction?

Deepak Shah

>> Absolutely. So, as Sanjay said, compromise nothing is not just about the car, it's about the entire customer experience as well. And even before they become customer, right? So, all the way from someone navigating our website, looking at our available cars, looking for scheduling an appointment, this is a lot of orchestration going behind this. And using Workato as an orchestration platform helps us help our customers provide that awesome experience.

Savannah Peterson

>> Yeah.

Rob Strechay

>> Have you found when... Because, again, using it and you've head up integration and automation, when you look at this, has this been almost a force multiplier for your organization in how it brings the data and the different things together?

Deepak Shah

>> Absolutely. So, once we started realizing the power of Workato and the velocity and the agility it brings with it, it's been adopted more and more into all our components and verticals. And building a car is one thing, getting things ready, it's a lot of orchestration. We have systems customer-facing, we have internal IT systems, we have warehouse systems. And just putting an order or even getting a quote actually travels through at least six different systems, and all of that is connected and integrated and orchestrated a lot of that with Workato now.

Savannah Peterson

>> Wow. And as a customer on the other side and someone who has played around with your website, I would have no idea that that was going across six different systems. It's quick, it's speedy, it's super fun. Speaking of speedy, y'all got the Gravity SUV coming out this year. How has working with Workato... And even just in general, it seems like your go-to-market velocity is extraordinary, quite frankly. So, how are you able to do this so quickly? How does orchestration help with that?

Sanjay Chandra

>> I'll correct one thing you just said. Actually, we launched Gravity last year, that's our SUV that came out last year. We're scaling this year, it's the year of scale, but I'll let Deepak answer the second half of the question.

Deepak Shah

>> Yeah, and being able to satisfy the demand for the new orders and registration was crucial for us. Making the systems ready across the board, from evolving the systems and we were anticipating this kind of volume and it was very crucial for us to have all of those components work together to be able to process this order, to be able to serve those orders. And Workato played a crucial role in all of this. It was very critical for us.

Savannah Peterson

>> Gave you the confidence that you could handle that demand, which I probably-

Deepak Shah

>> Absolutely.

Savannah Peterson

>> I can't wait to drive. I haven't driven one. I feel a little antiquated that I didn't realize it was out last year. So fun.

Rob Strechay

>> I think one of the things is also, I mean again, when you're going to do a launch like that last year and when you're going into that, you have to have so much all coming together. Help us understand how these pieces came together, really. And again, going back the force multiplication-

Savannah Peterson

>> Tell us what's under the hood that people might not know.

Rob Strechay

>> Yes, they're very close.

Sanjay Chandra

>> Yeah, I think we can talk about two specific use cases that might be very good. And we can talk about our first integration between our CRM and our ERP. Very kluge to begin with. Lots of troubles. Took forever to build. It was even harder a challenge to maintain. And this is such a critical integration. Everything we expose to our customer needs to be recorded in our books. And that integration was really fuzzy for us. That was our first step of integration and we can add more color to that. And the second one is all the work that we've done on our HCM side, maybe Deepak, you can speak to that a little bit more.

Deepak Shah

>> Yeah, I mean we have these two great systems, Salesforce on the CRM side and SAP on the warehouse side. But big systems, make them talk to each other and be in sync is very crucial. Earlier it was problematic, but with Workato and with their connectors built in, it has made life so much easier for us. And all our crucial order delivery systems as well as all placement systems, all the messaging goes through Workato to and between these systems.

Savannah Peterson

>> Nice. And that way you can make sure that your team around the world is all on the same page too, which is actually also mission-critical. So, talk to us a little bit about more broadly where innovation is going in the automotive industry. I mean, you were truly, at least in my mind, the first iconic luxury EV that was available to the masses at scale. What's next?

Sanjay Chandra

>> Is our mid-sized car.

Savannah Peterson

>> Ooh.

Sanjay Chandra

>> Yes. Coming out next year. We hope towards the end of next year. It's going to be a smaller variant. It's going to be more attuned to somebody who's more outdoor, more adventurous.

Savannah Peterson

>> You're speaking my language.

Sanjay Chandra

>> Yeah, I'll leave it at that. Look for more to come. We'll launch the car soon. But yeah, we are calling it the mid-sized, it's an experience the car. So, coming next year.

Rob Strechay

>> How is your technology roadmap really aligning with that? Because I'm assuming that you have to drive the car and change the engine at the same time kind of thing when you start to look at it. So, how do you align your roadmap and the different integrations? Because I'm sure with each launch there's yet another set of integrations and systems that have to come online.

Sanjay Chandra

>> Yeah. I will start by saying, listen, it's a challenging situation for us. We're moving at such a fast pace and all of our systems have to keep up with it. So, I don't want to say we are always on our back foot, but there's always a demand from new IT capabilities globally, right? We are still scaling our production of Gravity and the sales of Gravity. And so, our sales teams are really anxious to get on new and more advanced capabilities that all require new integration, new products. Take a step back and the launch of Air now means the leases are coming back and now we have a whole remarketing program, so we've got to build on that. And yet already we've got requests from our other teams internally to say, "Hey, how are we going to do this all over with mid-size because the volumes are going to be completely different?" And so, it's an interesting challenge, but honestly, that's where these tool sells, a product like Workato, building on new cool platforms that can be easily extensible, can easily scale, becomes really pivotal. Otherwise, if you're worn down with technologies that are really hard to scale and maintain, we just cannot operate at the pace that we operate at Lucid today. Yep.

Savannah Peterson

>> No, you can't. And I've actually... I won't name the manufacturer because we don't need to throw anybody under the bus, but I went to try and pre-order a vehicle not that long ago, and the website was so clunky and core that I ended up opting out of that purchase. And because I thought if this is their tech and as a person in tech, I can't trust that that vehicle is going to be on the level. And so, it makes a lot of sense that you've put this thought into that customer experience and balanced all the different systems that you're working with. It's actually really compelling. No, and I mean I thought about that and I was like, "Wow, that is a $50,000 choice they made by not..."

Sanjay Chandra

>> By not-

Savannah Peterson

>> Yeah, exactly. And by not being more mindful of the customer journey. If you could wave a magic wand, how else would you like to magically surprise and delight your customers? Deepak, I'll start with you.

Deepak Shah

>> Yeah, we would like to help them answer their own questions through some of agentic stuff we saw today. And really, make them a virtual assistant available, eventually. And I think that is something I'm very excited about, that will handhold them throughout the journey of the car. Not just ordering, but even beyond delivery as well. I think that would be my one takeaway.

Sanjay Chandra

>> I'd add by saying, I think the experience we would like would, should be seamless. It should be there when the customer thinks of it versus having to ask for it. How do we get there? How do we get there? And how do we not need the customer to engage if they don't need to engage? How can we self-serve the customer in ways that the customer feels like they can do what they need and transact when they want into the means that they want? That's would be the ultimate question.

Savannah Peterson

>> Yeah. Which model do you drive personally?

Sanjay Chandra

>> I drive a Lucid Air. I know.

Savannah Peterson

>> Nice. Deepak, what about you?

Deepak Shah

>> I'm going to go for Air.

Savannah Peterson

>> Yeah, I love that. I got to tell you guys, you gave me... I've never even told you this story. Y'all gave me a little gift once. So, the first time I got to drive Lucid, and obviously, the 0 to 60 is one of the most exciting parts about it. That car is fast. I happened to be on a track on a closed track. It was for a press event and I've done quite a few car events, love the automotive industry, but oftentimes ,looking like this as a woman, the drivers don't think I know how to drive. So, I was in your car and I was playing a little dumb blonde moment. I'm like, "So, how does it go?" And I knew the track quite well. And we come around the corner and I punched it, punched it so bad, sorry to this guy, he whiplashes back into this seat. And the look on his face and I could see him get all jostled and I turned him and I said, "Maybe don't underestimate the next woman who sits down in this cockpit." But it was all because of your amazing vehicle and I knew I could trust the handling and it was so fun. But I think that man learned a lesson that day. I'm going to ask you a personal question. If you could design yourself a personal genie outside of your Lucid life, what would you design your genie to do?

Sanjay Chandra

>> Oh, I've been thinking about this.

Savannah Peterson

>> Great. Well, then we'll start with you.

Sanjay Chandra

>> I think it lives either on my watch or on my phone or in both places. I think it lives on a smart speaker in my house, it lives in the car. So, basically, means it's everywhere I want to be. And I think I want it to be able to tell me what my day looks like. Again, it goes back to the same experience I wanted for our customers, which is I don't want to have to ask the question. I want to be reminded at 9:00 PM at night, "Make sure to carry your jacket in because you're going for an interview tomorrow and I'm meeting with the press," or, "I'm meeting with important client." I need that. It should be intelligent though. So, I think it needs to think for me, so that the mundane can be taken out of my life.

Savannah Peterson

>> And anticipate your needs.

Sanjay Chandra

>> Absolutely. That's the right word. Anticipate my needs, yeah.

Savannah Peterson

>> Yeah, I love that. That's a good one. I like that little gentle reminder.

Deepak Shah

>> I would like to have genie who is like inner voice, the second , I can brainstorm freely.

Savannah Peterson

>> Bold. I love this.

Deepak Shah

>> That would be awesome. So, I could brainstorm with the genie.

Savannah Peterson

>> Oh, like a little sounding board? Yeah, yeah, yeah.

Deepak Shah

>> Yeah, .

Savannah Peterson

>> Like the angel, devil on the shoulder. Depending on the day, I could see your genie . All right. Wow. Cool conversation. Final question for you guys, because doing a lot real fast. When we're hanging out at World of Workato in Las Vegas next year, what do you hope to be able to say then that you can't yet say today? Deepak, I'll start with you.

Deepak Shah

>> I think the customer experience to the whole new level, that's one.

Sanjay Chandra

>> And then, really jumping on the agentic bandwagon, where we feel like it's embedded in every aspect of our business, I think will be announced.

Savannah Peterson

>> Cool.

Sanjay Chandra

>> It'd be a good story to talk about.

Savannah Peterson

>> Well, we can't actually care about it. Now, I'm just have to go drive another Lucid because we had this conversation.

Sanjay Chandra

>> We'll get to connect.

Rob Strechay

>> There you go.

Savannah Peterson

>> Last one. I love that you do your drive experiences on-site at events a lot. I saw you at Nvidia, GTC. Yeah, you're doing great.

Sanjay Chandra

>> Thank you so much.

Savannah Peterson

>> You've got a fan girl in me, for sure. Thank you guys so much for taking the time today as well.

Deepak Shah

>> Thank you. If you enjoyed the conversation.

Sanjay Chandra

>> Thank you.

Savannah Peterson

>> And Rob, thank you for always going on the ride with me.

Rob Strechay

>> Always here, up for the trip.

Savannah Peterson

>> Yep.

Rob Strechay

>> I enjoy the journey.

Savannah Peterson

>> Same. I enjoy all the miles we log together, Rob. And I hope you're having as much fun as we're having here in Las Vegas, Nevada, World of Workato. My name's Savannah Peterson. You're watching theCUBE, the leading source for enterprise tech news.