World of Workato 2025 | Mona Chadha, AWS

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Mona Chadha

Director of Category Management

AWS

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play_circle_outline AWS's Generative AI Innovation Center aids customers in rapidly deploying AI solutions.

play_circle_outline Customers are encouraged to experiment with Genies using AWS and Workato's free options.

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Mona Chadha, AWS

Mona Chadha

Director of Category Management AWS

In this World of Workato (WOW) conversation from Las Vegas, Mona Chadha, Director of Category Management at AWS, joins theCUBE’s Rob Strechay and Savannah Peterson to unpack the strategic partnership between AWS and Workato. Chadha details how Workato has built its agentic automation platform entirely on AWS, integrating across the full AI stack from Amazon Bedrock to Bedrock AgentCore. She highlights how this collaboration is helping enterprises embed agentic workflows that are secure, compliant and enterprise-ready.

The discussion explores how AWS ... Read more

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What is the relationship between AWS and Workato? add

What developments and partnerships are currently happening within the AI stack related to Workato? add

What are the key considerations for ensuring security and compliance in workflow automation, particularly in relation to the integration of guardrails? add

What role does Workato play in helping customers with their workflows in the context of production and generative AI? add

What are some ways to ease concerns about using new technology platforms like Workato and Generative AI? add

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Mona Chadha, AWS

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Savannah Peterson

>> Good afternoon Genie fans and welcome back to World of Workato here in fabulous Las Vegas, Nevada. My name is Savannah Peterson. Very excited to be bringing you the second half of our day one programming out of our two days of live coverage here on theCUBE. Joined with Rob as usual and a very exciting CUBE alumni, Mona. Thank you so much for-

Mona Chadha

>> Hey....

Savannah Peterson

>> coming to hang out with us.

Mona Chadha

>> I love hanging out with you guys.

Savannah Peterson

>> Well, we love having you. Rob's been very excited about this segment all day. The relationship between AWS and Workato is super awesome and very symbiotic.

Mona Chadha

>> Yes.

Savannah Peterson

>> Can you tell me a little bit about that?

Mona Chadha

>> Yeah, sure. So first of all, as you said, it is very symbiotic. Workato has built all of their agentic platform on AWS. So just in terms of the integration that they have, that Workato has with AWS, it is fully across our AI stack. That goes from Bedrock to also now Amazon Bedrock AgentCore. And then we also recently, actually at New York City Summer, which we were just talking about, the AWS Summit in New York City, there's also, we announced the AI agent marketplace where Workato is also offering their agents on the marketplace as well. So there's just a lot of great integration. And plus, I think the thing that Workato does best is they offer a depth and variety of LLMs, of models. So that as a customer, from a customer perspective, that's really important because it not only gives you that flexibility, but also gives you that depth of choice of using a variety of different models to then start to go and build and train your agents and then build out those workflows that you really want. And so just the partnership, I always get very excited about the partnership.

Savannah Peterson

>> I can tell just sitting next to you.

Mona Chadha

>> It's like the energy level because, again, it is completely across our AI stack, and the partnership just keeps getting better and better. Especially with the announcements that came out today, there's going to be some more coming out tomorrow where there's more agents and automation that Workato is building into their platform for a variety of different solutions like sales, marketing, CRM, IT. We built actually an IT... One of their IT agents is built all on AWS and it's pretty cool. We also have some joint customers using it as well. SentinelOne is a joint customer where-

Savannah Peterson

>> We just had them on.

Mona Chadha

>> You just had them on?

Savannah Peterson

>> Yeah.

Mona Chadha

>> This is what I'm saying. We didn't even plan this.

Savannah Peterson

>> Yeah.

Mona Chadha

>> We didn't even plan that.

Savannah Peterson

>> It's true. It's true.

Mona Chadha

>> It's true. And so having that really allows our end customers to take those workflows and really make AI real for them. And so that's why I love this partnership because we're making AI real together.

Rob Strechay

>> Yeah, And it also seems like they have a large set of partners as well.

Mona Chadha

>> They do.

Rob Strechay

>> With over 500 ISVs that are leveraging this. And like you said, I saw the fact that there was a drop down for Claude-

Mona Chadha

>> That's right....

Rob Strechay

>> using Anthropic. That must be used through Bedrock, I assume?

Mona Chadha

>> That's right. That's all... Yeah. So all of their models are leveraging Bedrock. So all availability that is through Bedrock comes with Workato.

Rob Strechay

>> So they're able to, again, be able to have that help their customers-

Mona Chadha

>> That's right....

Rob Strechay

>> as they look at, hey, the security, the privacy, all the guardrails that goes into this. That must be a lot of the things they can leverage, like their customers are leveraging their Genies and their agents.

Mona Chadha

>> That's exactly right. And it's a very important point, especially when you mention the security and the compliance and the guardrails. I think Workato is very unique in that when they think about building agents and they think about the whole workflow, they literally think about the entire workflow and blending in the security, blending in compliance, making sure it's integrated and you have those right guardrails in place. I think that's really important and something that, for end customers, they really need to be conscious of. But the beauty of the partnership is that it's all embedded in the agents that Workato has built out.

Savannah Peterson

>> You just mentioned something, Mona, that came up in the keynote earlier, that if you understand your business processes, you should be able to build a Genie.

Mona Chadha

>> Yes.

Savannah Peterson

>> And I kind of liked this because at first pass, you think, "Oh yeah, it's up." But then you realize there's often a lot of complexity and maybe a little bit of legacy that's built into business processes now. So how have y'all been able to leverage using Workato Genies from the core and extending that out across your efforts?

Mona Chadha

>> So what we've done... It's a really good question. One of the things that we've done is we've worked together with Workato to build out what are our guiding principles for our end customers. And one of the key things is it's important to ensure that you have the fundamentals already... That you understand what the fundamentals are. And those are things like the security aspect, the compliance aspect, having the guardrails. But you really need to understand, it comes back to what's the impact that you're trying to deliver? What is the goal that you're trying to deliver? So you still have to understand your workflows and what ultimately you're trying to deliver for your end customers. And I think leveraging that in addition to all of that automation has really helped us, number one, I think has helped Workato build a highly impactful agentic platform that really truly leverages agentic workflows that are generating impact for end customers. And then on our side, what we've been doing is taking all of the learnings that we get from end customers and embedding that into our capabilities like Bedrock AgentCore, and making sure that we have all of those elements in there. So I think in working with Workato, it's been very much a part of... It's almost like embedded into the way that we operate. And so that's why the relationship is so strategic to us because when we go into a customer together, it just integrates together. All of the guiding principles that we have alongside all the technology that we've developed with Bedrock, with AgentCore, with AWS Marketplace, with guard rails, with transform, with all the chipsets that we have, Workato taking all of that and then building it in and embedding it into their platforms has really just shown the benefit of what AI can do for our end customers.

Rob Strechay

>> Yeah, I was going to say, as you look at it, a lot of what they're doing is kind of up the stack from-

Mona Chadha

>> Is up the stack, yeah....

Rob Strechay

>> where AWS's core knitting is from that.

Mona Chadha

>> Yeah.

Rob Strechay

>> And that must help people, because I think this is what we've been saying for about a year now, is that getting to ROI and, as they say, knowing your KPIs and hitting them has been a struggle for some. Have you seen that this has helped people who've already started going down Bedrock and hey, this shows them and gives them a pathway?

Mona Chadha

>> Exactly. I think what I find, I think AI has gotten more interesting now because last year and two years ago-

Savannah Peterson

>> Totally agree with you....

Mona Chadha

>> it's gotten way more interesting because two years ago people were still fiddling around with gen AI. There was no production happening. And now, because it's gotten so interesting with the introduction of agents and agents now working with the different tool sets that you have within your organization, and then also working with other agents, all of that now comes together where you can have a complete workflow and it can go to production quicker and faster. We didn't have that two years ago. No one had that two years ago.

Savannah Peterson

>> It was all in the browser. It was all in the-

Mona Chadha

>> Yeah, exactly. And so now it's actually going to the center, to the core of the enterprise, and this doesn't sit in the edge anymore. And I think that's the interesting thing about how both of us have sort of come together. And then the impact is really just from the end customer perspective because now they can truly see the benefit of a production enterprise-ready agentic platform. And those workflows, those Genies are just, I think one, are going to really help accelerate customer's innovation.

Savannah Peterson

>> Yes.

Mona Chadha

>> And that is really critical because I think everyone has been waiting for AI to generate ROI. And now finally we can see it. We're seeing it with our joint customers, like we mentioned SentinelOne. We're seeing it with banks as well as they're now starting to embed agentic workflows into the way that they operate. And now it's not just productivity with their people. They're now seeing end customers using all of these different types of... Like leveraging the agents and then getting what they need quicker, faster, which has also resulted in a lot of end customers also starting to generate new revenue streams because now they're starting to think about new products. A bank may have new pricing vehicles for their end customers or new ways of banking. So it's just been kind of interesting. It's definitely gotten more interesting because you can do a lot more with the AI that's out there.

Savannah Peterson

>> Well, and you can apply it to so many different applications. It isn't just a Q&A or a simplicity. There's a level of critical thinking with these Genies.

Mona Chadha

>> That's right. Reasoning and thinking. Yeah.

Savannah Peterson

>> That allows for creation across companies too. It's not just the IT teams or the engineering teams .

Mona Chadha

>> Oh, no. It's for business.

Savannah Peterson

>> Yeah.

Mona Chadha

>> It's the business teams. Yeah.

Savannah Peterson

>> And it's a refreshing shift. I feel like being a nerd has kind of sat in a silo for a long time, and this is such a moment for nerds right now as we get to spread our little wings and go help everybody else with-

Mona Chadha

>> Well, now everyone can be a nerd.

Savannah Peterson

>> Yes.

Rob Strechay

>> Right.

Savannah Peterson

>> . Exactly, Mona. That's the soundbite of the day right there. Everybody can be a nerd.

Mona Chadha

>> Everybody can be a nerd.

Savannah Peterson

>> And they can use natural language to do that.

Mona Chadha

>> That's right.

Savannah Peterson

>> There's so many different ways to build on that. It's really exciting. I'm curious, so you're clearly so excited about this partnership, which is awesome, and it radiates off you. How long have you all been working together and what is the interface between the two companies as you co-innovate?

Mona Chadha

>> Yeah. We have been working around... So Workato was built all on AWS, so it's been about a four or five year journey. But I think the key thing is that, when I get excited about Workato, one of the key things that I'm super excited about is this strategic collaboration agreement that we created, which really helped us build out some of the key strategic pillars around build, market, and sell. And what that led us do is really start to frame out what this partnership, what the vision of this partnership looks like. And so it was by design that we started working together and then also working on agentic. And Workato leverages the capabilities that we have around model context protocol as well as with A2A. A great sounding board for us in terms of like, hey, how do we sort of manage the two, especially because they have such a, I would say robust platform for these Genies, and so for agentic AI. And so I think that's been a very critical part. The other thing that's been really interesting about the partnership too is that we created a, AWS has a Generative AI Innovation Center, which we should probably rename it to the AI Innovation Center because this goes beyond just generative AI, and Workato is a key component of that. So what that is basically helping end customers realize production really quickly. That was more in our gen AI universe, but now that we're in agentic, production is like that. And so what Workato has done is helped us with getting customers up and running, getting them to build out their agentic workflows in a more thoughtful way so that they have all of those critical components like the security, the compliance, the guardrails, ensuring that they can also leverage different models if they want. Like Claude is amazing and awesome, but there's other models out there that you could use as well. And so how do we do that? We now also have OpenAI available. So if customers wanted that, they could balance between all the different models that are out there today in order to just get better at what they're doing.

Rob Strechay

>> And it would seem also that, and you mentioned that we'll call it the AI Innovation Center, but when you look at the gen AI Innovation Center and what we talked about in New York and what is happening, there's also a lot of parallels to your partners that you partner with, that they partner with to make AI easier, especially at the business process level with a lot of the GSIs that are here.

Mona Chadha

>> Yeah.

Rob Strechay

>> Do you see that as also a great intersection point for the two companies? Because part of what you talked about is the sell part, which those people are in there, they understand. Because you are both very horizontal across industries that way.

Mona Chadha

>> Yeah, no, you're exactly right. So again, AI gets more interesting because you now have different players and different stakeholders. And totally agree, with the GSIs, the resellers, SIs, channel partners, the conversations are more inclusive and collaborative. I think before, we had... We've always worked with GSIs and SIs, but at the same time, they've sort of operated a little bit by themselves. We provided the technology, the capability. We have all the capability across compute, across now moving up the stack, and then we have a huge variety of partners like Workato and others that they can leverage. But they kind of did that by themselves. And now what we're finding is that we're all coming to the table together with an end customer. And that's interesting, right? Because then when you start talking to the customer together, you start to unwind and start to discover other use cases. And maybe here's how you can, end customer, here's how we can help you actually optimize even beyond what you expected. So that's been an exciting journey too, is that relationship and bringing in the GSIs and the SIs to the table so that we can, again, just do better for our customers.

Savannah Peterson

>> Everybody wins at every level.

Mona Chadha

>> Everybody wins.

Savannah Peterson

>> Water level rises together, more people get to play.

Mona Chadha

>> Yeah.

Savannah Peterson

>> I just have to ask because I've seen you smile every time you say it. Do you enjoy the term Genies?

Mona Chadha

>> I do. I do. I do. I do. I totally do.

Rob Strechay

>> Jesus

Savannah Peterson

>> Our chairs are a little wobbly . I am that excited about the Genies though, just to be very clear. But Rob and I have been smiling the whole day about it.

Rob Strechay

>> Absolutely.

Savannah Peterson

>> And I'm not just smiling because it's a fun word to say. What I really love about this is it's humanizing something that has been framed as potentially disruptive. And it is disruptive, but I think disruptive in a very positive way. And what I love about a Genie is it also makes me feel like I have more control. An agent sounds like it's something on a mission, and there's no kind of human touch on that. And I love that the theme and the conversations that we're having this week are all very about people and people first.

Mona Chadha

>> Yes.

Savannah Peterson

>> I got to ask you, Mona, because I've asked a few of our other guests, if you could have a Genie for your personal life-

Mona Chadha

>> Oh, gosh....

Savannah Peterson

>> what Genie would you magically make up here right now?

Mona Chadha

>> Oh my God. I would have a Genie to organize the clothing in my closets. Because I can just tell you, it is everywhere. It's everywhere. Suitcases. It's just everywhere.

Savannah Peterson

>> Yes.

Mona Chadha

>> So Genie, please come and please help me organize my closets.

Savannah Peterson

>> Can they organize and unfold and pack our bags?

Mona Chadha

>> Organize? Yes. Yes. That's right.

Savannah Peterson

>> So I don't want to repack my bag ever again.

Mona Chadha

>> . No, exactly.

Savannah Peterson

>> I do the math in my head sometimes of how much time we spend , and I'm like, "Oh my God." Yeah. So I'm here for that.

Mona Chadha

>> Yeah, exactly.

Savannah Peterson

>> That's like the travel assistant.

Mona Chadha

>> Travel stylist.

Savannah Peterson

>> Yeah, Genie. Rob and I are always texting about our clothes. Our Genies could just be interacting.

Mona Chadha

>> That's right.

Rob Strechay

>> They could pick our clothes out for us.

Mona Chadha

>> That's right. Actually, that's great.

Rob Strechay

>> Packing would be awesome as well.

Mona Chadha

>> That would be awesome. Yes.

Rob Strechay

>> That would be. I'm with you there.

Savannah Peterson

>> Yeah, I am so here for that. We're obviously all big work. All right. So exciting to hear all about the partnership. Not surprised that this has been such an outstanding collaboration. My final question for you, Mona. Lots of innovation happening very quickly. When we're hanging out at World of Workato in 2026-

Mona Chadha

>> Yes....

Savannah Peterson

>> what do you hope to be able to say then that you can't yet say today?

Mona Chadha

>> Wow. Well, I think there's... Well, if I said it now, then I'm just revealing some of the stuff. But I will just say that you're going to see more and more Genies coming together, but Genies coming together to build building globally and maybe helping to build globally even touching satellites.

Savannah Peterson

>> Ooh, yes, loving this.

Mona Chadha

>> Maybe touching, I would say also helping customers orchestrate these Genies, helping to bring customers to new regions, helping them automate and go quicker and faster. So I would say all of that is definitely possible and will help us deliver a wow factor next year coming in .

Rob Strechay

>> There we go.

Mona Chadha

>> I was trying to figure out how do we blend in WOW here. But, yeah.

Savannah Peterson

>> Yeah, no, no, you did a good job. And I love that you took us all the way from the ground up to the stratosphere and the atmosphere.

Mona Chadha

>> Stratosphere.

Savannah Peterson

>> I like what's going on. I've got some predictions about where that might be connecting. Actually, that just triggered one actual final question.

Mona Chadha

>> Okay.

Savannah Peterson

>> We had a false alarm on the first one there.

Mona Chadha

>> I could stay here all day, so it doesn't matter.

Savannah Peterson

>> Well, you're great, so that's why I'm not letting you go yet. So I wish I could bottle and share your enthusiasm, but also your comfort talking about this with everyone who's a little bit nervous maybe, or just unclear about where to get started. So what would be your advice to someone listening to this right now thinking, "Huh, wait, I want to work with AWS and Workato." What's that first step?

Mona Chadha

>> Honestly, the tech is not scary. It's not scary. You can use Workato's platform. You can just test out one of the Genies, test out one of the Genies. You could also go to AWS, we have a ton of... Come to the Generative AI Innovation Center website. You can test out real world examples. You could use Amazon Queue, you can use some of just the capability that we have, but it's not scary. It really isn't. And I think just the one thing that you got to do is just touch it, feel it, play with it. Once you do that, you'll be able to say, "Wow, that is so easy." And the beauty about Workato is that it's meant for a line of business. It's meant for not the IT pro or the tech pro. It's meant for the business user. So again, just go test it out. That would be my advice to everyone. And there's a variety of different sites to go to. Like I said, AWS, you can just even get a free account and you can just get started. And we have a lot of free tier options available, as does Workato. So I would say start at either place and just use it, use the capability.

Savannah Peterson

>> Yeah, dig in there and don't be scared of the Genies.

Mona Chadha

>> Don't be scared of the Genies. The Genies are only going to help you. Yeah.

Savannah Peterson

>> They are here to help. Mona, you are just as fantastic as always.

Mona Chadha

>> .

Savannah Peterson

>> Thank you so much.

Mona Chadha

>> Thank you.

Savannah Peterson

>> I cannot wait to hear about the announcements next year. We're going to have to keep in touch in the interim.

Mona Chadha

>> Yeah. Definitely.

Savannah Peterson

>> Because now all the wheels are turning in my brain. Rob, thank you for always having such fantastic insight and questions as well.

Rob Strechay

>> Well, thank you.

Mona Chadha

>> Thank you.

Savannah Peterson

>> And thank all of you for tuning in to our two days of live broadcast here on the ground in Las Vegas, Nevada. We're at World of Workato. My name's Savannah Peterson. You're watching theCUBE, the leading source for enterprise tech news.