Finance is one of today’s most tech-intensive industries, and with advancements in artificial intelligence and blockchain, innovation is moving at lightning speed.Automation through AI has been of particular interest for Prudential Financial Inc. to unlock new revenue areas and improve the overall user experience.“How you ensure that there is less bot downtime, how you have less system downtime, how you manage all those things, is very critical,” said Subhro Gupta (pictured, right) vice president of disruptive technologies at Prudential Financial