Everyone knows the purgatory of a long hold when making calls to their bank.By partnering with UiPath Inc., Finastra Group Holdings Ltd. aims to service customers with automation that makes their experience fast, error-free and painless.“We came from a culture of just being all paper and call us, for 20-plus years. To go … to self-serve online was a huge transformation journey,” said Zainab Abbas (pictured, right), the operational excellence and intelligent process automation specialist at Finastra. “Embracing change is second nature to Finastra