Government agencies being understaffed with tight budgets isn’t new. VITAL, set up by the Singaporean Ministry of Finance in 2006, combines common corporate services in areas such as human resources, finance and procurement within the public sector to achieve scale, improve efficiency, strengthen governance and enhance service quality.With a crop of about 500 employees serving more than 100,000 government workers and over 100 agencies, the department has embraced automation to revolutionize its operations and equip its non-tech workforce as citizen developers