Automation continues to gain steam based on the enhanced competitiveness and productivity it provides.Before bringing in Ernst & Young Global Ltd. to help in its automation journey, the State of Tennessee was working on a behind-the-scenes program for 18 months to see how this process would be blanketed across its 23 agencies, according to Bob Pucci (pictured, left), executive director of intelligent automation at the State of Tennessee, who said automation has helped the state attain a best-in-class status.“So quantitative is where we’re able to reduce hours; and, therefore, we can redirect people to more less mundane work,” Pucci said