Ram Rajagopalan of Zoom, head of product CX AI, and Joe Rittenhouse of Converged Technology Professionals, co-CEO, join a CX Summit session hosted by Bob Laliberte of theCUBE Research with co-host Zeus Kerravala of ZK Research. The session examines practical contact center artificial intelligence adoption, including agentic platforms, conversation-to-completion workflows, unified CX data layers and pragmatic deployment strategies. Ram Rajagopalan outlines Zoom's conversation-to-completion approach and unified CX data layer. Rajagopalan explains that outcome-based pricing, automated testing with large language models and a common data layer enable reliable conversation-to-completion. They highlight measurable customer experience outcomes and practical testing methodologies for scaling AI. Joe Rittenhouse shares partner deployment experience on use case selection, integrations and the operational choreography required to scale AI in contact centers. Rittenhouse emphasizes orchestration, a 30-day low-hanging-fruit launch cadence and C-suite-backed project management as critical factors to consider when expanding AI initiatives. Bob Laliberte and Zeus Kerravala reinforce a pragmatic, metrics-driven implementation approach that prioritizes measurable outcomes and focused use cases. Watch for actionable guidance on contact center AI deployment, CX data integration and outcomes-oriented strategies for customer experience transformation.