01. Pat Calhoun, ServiceNow, Visits theCUBE !. (00:20)
02. What Is The Ultimate Experience. (00:30)
03. Why Is ServiceNow Able To Do It Quicker Than Other Enterprise. (01:35)
04. What Are You Expecting The Business Impact To Be From The Unification. (02:24)
05. What Inning Are We In Creating The User Experience Across The Enterpris. (03:21)
06. What Does The Customer Have To Do To Expand Beyond IT. (04:42)
07. How Much Discussion Is There About How To Leverege The Platform. (05:44)
08. What Is The Outcome CIO's Are Looking For. (06:28)
09. What Should We Expect For The Future. (07:11)
10. Does The Customer Have To Upgrade To Helsinki. (08:15)
11. Tell Us About The Customer Experience Of Upgrading. (08:44)
12. What Is Unique To ServiceNow. (09:47)
13. Give Us Your Take On Knowledge16. (10:39)
#theCUBE #ServiceNow #Know16 #Knowledge #SiliconANGLE
--- ---
Going beyond IT to transform business | #Know16
by Marlene Den Bleyker | May 19, 2016
At ServiceNow 2016, the innovation and ease of use for the end user are the main events. Creating service-oriented products and services for the enterprise to deploy and use quickly and easily is what has fueled the growth of this company over the last 11 years.
Pat Calhoun, SVP of Product at ServiceNow, Inc., sat down with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, to talk about the ultimate user experience and how CIOs can get their companies there.
The ultimate user experience
When asked what users should expect now, Calhoun told the hosts that much like travel websites everyone wants things in a one-stop-shop. Speaking about the keynote presentation he did with Dan McGee, chief operating officer of ServiceNow, he replied, “We got to show what the ultimate user experience should really look like … a portal that employees can actually go to and engage with every department in the organization. Whether it’s IT, whether it’s finance, whether its facilities, HR it doesn’t really matter. And what was really cool with the demo is the end user doesn’t even have to know who was going to have to handle the request. It should be completely transparent. The system should take care of it, and that to me is the ultimate nirvana for the user experience.”
Calhoun feels the key to the company’s success is having many departments that are responsible for fulfilling requests. “The fact that we are in that space is the reason why we can solve it,” he said. “Other vendors are usually going after one particular department, but we’re prevalent.” He explained how the company started in IT departments and now have extended beyond that one area and become ubiquitous, which allows ServiceNow to solve their problems.
The playing field
According to Calhoun, the ServiceNow team is nearing midfield. “We’re in the process of redesigning our app today so that customers can actually have insanely great-looking apps out of the box,” he explained. While from the customer perspective, they see their company’s team somewhere on the opposing team’s 30-yard line. He suggests that companies need progressive and ambitious CIOs who take it upon themselves to go outside IT.
By working with different departments to solve problems, he maintained that the CIO takes on a different and more critical role at the company. Hear more about the impact of the CIO and what Calhoun feels are critical components to servicing the enterprise.
@theCUBE
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2016. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Register For ServiceNow Knowledge 2016
Please fill out the information below. You will recieve an email with a verification link confirming your registration. Click the link to automatically sign into the site.
You’re almost there!
We just sent you a verification email. Please click the verification button in the email. Once your email address is verified, you will have full access to all event content for ServiceNow Knowledge 2016.
I want my badge and interests to be visible to all attendees.
Checking this box will display your presense on the attendees list, view your profile and allow other attendees to contact you via 1-1 chat. Read the Privacy Policy. At any time, you can choose to disable this preference.
Select your Interests!
add
Upload your photo
Uploading..
OR
Connect via Twitter
Connect via Linkedin
EDIT PASSWORD
Share
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2016. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Sign in to gain access to ServiceNow Knowledge 2016
Please sign in with LinkedIn to continue to ServiceNow Knowledge 2016. Signing in with LinkedIn ensures a professional environment.
Are you sure you want to remove access rights for this user?
Details
Manage Access
email address
Community Invitation
Pat Calhoun, ServiceNow | ServiceNow Knowledge16
01. Pat Calhoun, ServiceNow, Visits theCUBE !. (00:20)
02. What Is The Ultimate Experience. (00:30)
03. Why Is ServiceNow Able To Do It Quicker Than Other Enterprise. (01:35)
04. What Are You Expecting The Business Impact To Be From The Unification. (02:24)
05. What Inning Are We In Creating The User Experience Across The Enterpris. (03:21)
06. What Does The Customer Have To Do To Expand Beyond IT. (04:42)
07. How Much Discussion Is There About How To Leverege The Platform. (05:44)
08. What Is The Outcome CIO's Are Looking For. (06:28)
09. What Should We Expect For The Future. (07:11)
10. Does The Customer Have To Upgrade To Helsinki. (08:15)
11. Tell Us About The Customer Experience Of Upgrading. (08:44)
12. What Is Unique To ServiceNow. (09:47)
13. Give Us Your Take On Knowledge16. (10:39)
#theCUBE #ServiceNow #Know16 #Knowledge #SiliconANGLE
--- ---
Going beyond IT to transform business | #Know16
by Marlene Den Bleyker | May 19, 2016
At ServiceNow 2016, the innovation and ease of use for the end user are the main events. Creating service-oriented products and services for the enterprise to deploy and use quickly and easily is what has fueled the growth of this company over the last 11 years.
Pat Calhoun, SVP of Product at ServiceNow, Inc., sat down with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, to talk about the ultimate user experience and how CIOs can get their companies there.
The ultimate user experience
When asked what users should expect now, Calhoun told the hosts that much like travel websites everyone wants things in a one-stop-shop. Speaking about the keynote presentation he did with Dan McGee, chief operating officer of ServiceNow, he replied, “We got to show what the ultimate user experience should really look like … a portal that employees can actually go to and engage with every department in the organization. Whether it’s IT, whether it’s finance, whether its facilities, HR it doesn’t really matter. And what was really cool with the demo is the end user doesn’t even have to know who was going to have to handle the request. It should be completely transparent. The system should take care of it, and that to me is the ultimate nirvana for the user experience.”
Calhoun feels the key to the company’s success is having many departments that are responsible for fulfilling requests. “The fact that we are in that space is the reason why we can solve it,” he said. “Other vendors are usually going after one particular department, but we’re prevalent.” He explained how the company started in IT departments and now have extended beyond that one area and become ubiquitous, which allows ServiceNow to solve their problems.
The playing field
According to Calhoun, the ServiceNow team is nearing midfield. “We’re in the process of redesigning our app today so that customers can actually have insanely great-looking apps out of the box,” he explained. While from the customer perspective, they see their company’s team somewhere on the opposing team’s 30-yard line. He suggests that companies need progressive and ambitious CIOs who take it upon themselves to go outside IT.
By working with different departments to solve problems, he maintained that the CIO takes on a different and more critical role at the company. Hear more about the impact of the CIO and what Calhoun feels are critical components to servicing the enterprise.
@theCUBE
