01. Link Alexander, Lone Star College, visits theCUBE !. (00:16)
02. This Year, CIO Event, Knowledge 2016. (00:45)
03. Link's Role at Lone Star College (Forever a CIO). (01:21)
04. The Data Team at Lone Star College. (02:55)
05. The Evolution of the CIO and Challenges at Lone Star. (04:13)
06. Managing Worries About Lock-In. (08:01)
07. Transparency at ServiceNow. (09:13)
08. Defining Partner vs. Vendor. (10:03)
09. Discussing the Philosophy of Security. (11:15)
10. ServiceNow ITOM and Security Response Time. (15:47)
11. What's Exciting These Days as a CIO?. (18:03)
#theCUBE #ServiceNow #Know16 #LoneStarCollege #SiliconANGLE #Knowledge
--- ---
How one college leverages automation and mitigates risk | #Know16
by Tim Hawkins | May 17, 2016
Lone Star College is using ServiceNow to automate the various aspects of its organization, including human resources, financial aid and legal departments, and student call centers. The College is presently considering bringing other departments on board as well.
Link Alander, vice chancellor of College Services at Lone Star College, sat down with Dave Vellante (@dvellante) and Jeff Frick (@jefffrick), cohosts of theCUBE, from the SiliconANGLE Media team, during ServiceNow Knowledge16 in Las Vegas.
Streamlining for success
Lone Star College was using ServiceNow for human resources when management saw opportunities to use it in other departments to add the benefit of automation.
“We’re getting rid of the little stuff, the mundane work, and we’re focusing on the things that are really a challenge,” said Alander.
Managing risk
Lone Star has kept a strong partnership with ServiceNow, which it considers essential to its risk management scenario. Additionally, having an exit strategy is important, which the organization has had from day one.
Security response innovation
To deal with responses and emergencies, Lone Star College uses a policy of “service continuity.” It has contingency plans in place for everything.
“The threat’s gonna happen. The threat happens all the time. So it is about that response, just being quick to respond to, communicate and take care of the problem,” said Alander.
@theCUBE
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Link Alander, Lone Star College | ServiceNow Knowledge16
01. Link Alexander, Lone Star College, visits theCUBE !. (00:16)
02. This Year, CIO Event, Knowledge 2016. (00:45)
03. Link's Role at Lone Star College (Forever a CIO). (01:21)
04. The Data Team at Lone Star College. (02:55)
05. The Evolution of the CIO and Challenges at Lone Star. (04:13)
06. Managing Worries About Lock-In. (08:01)
07. Transparency at ServiceNow. (09:13)
08. Defining Partner vs. Vendor. (10:03)
09. Discussing the Philosophy of Security. (11:15)
10. ServiceNow ITOM and Security Response Time. (15:47)
11. What's Exciting These Days as a CIO?. (18:03)
#theCUBE #ServiceNow #Know16 #LoneStarCollege #SiliconANGLE #Knowledge
--- ---
How one college leverages automation and mitigates risk | #Know16
by Tim Hawkins | May 17, 2016
Lone Star College is using ServiceNow to automate the various aspects of its organization, including human resources, financial aid and legal departments, and student call centers. The College is presently considering bringing other departments on board as well.
Link Alander, vice chancellor of College Services at Lone Star College, sat down with Dave Vellante (@dvellante) and Jeff Frick (@jefffrick), cohosts of theCUBE, from the SiliconANGLE Media team, during ServiceNow Knowledge16 in Las Vegas.
Streamlining for success
Lone Star College was using ServiceNow for human resources when management saw opportunities to use it in other departments to add the benefit of automation.
“We’re getting rid of the little stuff, the mundane work, and we’re focusing on the things that are really a challenge,” said Alander.
Managing risk
Lone Star has kept a strong partnership with ServiceNow, which it considers essential to its risk management scenario. Additionally, having an exit strategy is important, which the organization has had from day one.
Security response innovation
To deal with responses and emergencies, Lone Star College uses a policy of “service continuity.” It has contingency plans in place for everything.
“The threat’s gonna happen. The threat happens all the time. So it is about that response, just being quick to respond to, communicate and take care of the problem,” said Alander.
@theCUBE
