01. Dan Hedstrom, Cubic Transportation Systems, Visits #theCUBE!. (01:08)
02. Tell Us About Cubic Transportation Systems. (01:37)
03. What Are Businesses Wanting From You. (02:31)
04. How Have Expectations Changed. (03:04)
05. Take Us Through The Case Study Of ServiceNow. (03:43)
06. How Did The Planning For ServiceNow Affect Your Business. (05:30)
07. What Kind Of Business Results Did You See From Using ServiceNow. (07:23)
08. Do You Have Your Own Technicians On Your Global Distribution. (08:48)
09. Talk About Service Management Across The Enterprise. (09:17)
10. Are You Seeing A Culture Shift In IT. (10:25)
11. Can IT Provide Additional Value. (11:57)
12. What Change In Expectations Has Mobile Brought. (12:52)
13. What Would You Do Different In The Implementation Of ServiceNow. (14:05)
--- ---
https://siliconangle.com/2016/05/23/on-the-same-page-how-transparency-improves-service-know16/
On the same page: How transparency improves service | #Know16
by R. Danes | May 23, 2016
In the traditional hierarchical structure of an organization, much time is consumed going and asking superiors questions and waiting for their answers. How much more efficient could you be if all your employees had the same knowledge as the boss and the boss always knew exactly what was happening in the trenches?
Dan Hedstrom, VP System Solutions & Services at Cubic Transportation Systems, said that greater transparency is helping everyone associated with the business do a better job. He told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, even customers benefit from the integration of information made possible by ServiceNow, Inc.
“We can do more with less. It’s very powerful,” Hedstrom said. “I’d say our biggest win with ServiceNow is empowering our our field service technicians with information they need to actually perform the duties.” Technicians can view real-time information on their tablets to help them remedy issues that arise.
Keeping the mobile train chugging
Hedstrom said that individuals are expecting more from their mobile phones in terms of travel — such as paying, opening gates, etc. It’s about simplicity for the user, but, “that phone relies on complex processes.”
He added: “ServiceNow allows us to do things such as with the CMDB, map that whole transaction, understand the process, so that we can monitor the system kind of on a holistic basis of what is occurring in real time.”
@theCUBE
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Dan Hedstrom, Cubic Transportation Systems | ServiceNow Knowledge16
01. Dan Hedstrom, Cubic Transportation Systems, Visits #theCUBE!. (01:08)
02. Tell Us About Cubic Transportation Systems. (01:37)
03. What Are Businesses Wanting From You. (02:31)
04. How Have Expectations Changed. (03:04)
05. Take Us Through The Case Study Of ServiceNow. (03:43)
06. How Did The Planning For ServiceNow Affect Your Business. (05:30)
07. What Kind Of Business Results Did You See From Using ServiceNow. (07:23)
08. Do You Have Your Own Technicians On Your Global Distribution. (08:48)
09. Talk About Service Management Across The Enterprise. (09:17)
10. Are You Seeing A Culture Shift In IT. (10:25)
11. Can IT Provide Additional Value. (11:57)
12. What Change In Expectations Has Mobile Brought. (12:52)
13. What Would You Do Different In The Implementation Of ServiceNow. (14:05)
--- ---
https://siliconangle.com/2016/05/23/on-the-same-page-how-transparency-improves-service-know16/
On the same page: How transparency improves service | #Know16
by R. Danes | May 23, 2016
In the traditional hierarchical structure of an organization, much time is consumed going and asking superiors questions and waiting for their answers. How much more efficient could you be if all your employees had the same knowledge as the boss and the boss always knew exactly what was happening in the trenches?
Dan Hedstrom, VP System Solutions & Services at Cubic Transportation Systems, said that greater transparency is helping everyone associated with the business do a better job. He told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, even customers benefit from the integration of information made possible by ServiceNow, Inc.
“We can do more with less. It’s very powerful,” Hedstrom said. “I’d say our biggest win with ServiceNow is empowering our our field service technicians with information they need to actually perform the duties.” Technicians can view real-time information on their tablets to help them remedy issues that arise.
Keeping the mobile train chugging
Hedstrom said that individuals are expecting more from their mobile phones in terms of travel — such as paying, opening gates, etc. It’s about simplicity for the user, but, “that phone relies on complex processes.”
He added: “ServiceNow allows us to do things such as with the CMDB, map that whole transaction, understand the process, so that we can monitor the system kind of on a holistic basis of what is occurring in real time.”
@theCUBE
