01. Kris Wenzel, Yazaki North America, Visits theCUBE !. (00:20)
02. Tell Us About Yazaki. (00:40)
03. Is Your Industry Transforming. (00:59)
04. What Have You Been Doing With ServiceNow To Make Your Job Easier. (02:00)
05. Talk About Your Journey With ServiceNow. (02:49)
06. What Did You Do Before ServiceNow. (03:53)
07. What About The Interdepartmental Communication. (05:23)
08. Has The Error Rate Gone Way Down. (06:32)
09. What Do You Do With The Extra Time After The Positive Productivity. (07:19)
10. How Is The Impact On Customer Satisfaction. (07:56)
11. What Is Next For Yazaki For Service Management. (08:22)
#theCUBE #Yazaki #ServiceNow #SiliconANGLE
--- ---
Can better service management turn a days-long task into a two-minute task? | #Know16
by R. Danes | May 22, 2016
“Integration” has been a buzz word at the Knowledge16 conference. How are companies integrating their processes with ServiceNow, and what sort of magic is resulting? We spoke with one customer about what ServiceNow, Inc. has done for his company’s HR department.
Kris Wenzel, SQL server consultant for Essential SQL and database manager at Yazaki North America, said his company has built integrations between HR and ServiceNow to automate turnover and onboarding of new employees.
He told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, that the decision has drastically altered the time it takes to set up new work accounts. “In the past, it would maybe take three or four days real time to get an account created, and now if a person is officially hired on a Thursday, they’ll have all their accounts set up,” Wenzel said. He added that the actual time to setup the account is about two to four minutes.
Time is money
Vellante asked Wenzel what they now do with all the time they saved on setting up accounts. Wenzel answered, “Actually, we’re growing, so our issue is always, ‘How do we support our internal organization as we grow with the same costs?’ So we’re also under pressure to remain competitive that way.”
Of ServceNow’s performance on its customer-facing applications, Wenzel said, “I’ve gotten some good feedback.”
@theCUBE
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Kris Wenzel, Yazaki | ServiceNow Knowledge16
01. Kris Wenzel, Yazaki North America, Visits theCUBE !. (00:20)
02. Tell Us About Yazaki. (00:40)
03. Is Your Industry Transforming. (00:59)
04. What Have You Been Doing With ServiceNow To Make Your Job Easier. (02:00)
05. Talk About Your Journey With ServiceNow. (02:49)
06. What Did You Do Before ServiceNow. (03:53)
07. What About The Interdepartmental Communication. (05:23)
08. Has The Error Rate Gone Way Down. (06:32)
09. What Do You Do With The Extra Time After The Positive Productivity. (07:19)
10. How Is The Impact On Customer Satisfaction. (07:56)
11. What Is Next For Yazaki For Service Management. (08:22)
#theCUBE #Yazaki #ServiceNow #SiliconANGLE
--- ---
Can better service management turn a days-long task into a two-minute task? | #Know16
by R. Danes | May 22, 2016
“Integration” has been a buzz word at the Knowledge16 conference. How are companies integrating their processes with ServiceNow, and what sort of magic is resulting? We spoke with one customer about what ServiceNow, Inc. has done for his company’s HR department.
Kris Wenzel, SQL server consultant for Essential SQL and database manager at Yazaki North America, said his company has built integrations between HR and ServiceNow to automate turnover and onboarding of new employees.
He told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, that the decision has drastically altered the time it takes to set up new work accounts. “In the past, it would maybe take three or four days real time to get an account created, and now if a person is officially hired on a Thursday, they’ll have all their accounts set up,” Wenzel said. He added that the actual time to setup the account is about two to four minutes.
Time is money
Vellante asked Wenzel what they now do with all the time they saved on setting up accounts. Wenzel answered, “Actually, we’re growing, so our issue is always, ‘How do we support our internal organization as we grow with the same costs?’ So we’re also under pressure to remain competitive that way.”
Of ServceNow’s performance on its customer-facing applications, Wenzel said, “I’ve gotten some good feedback.”
@theCUBE
