01. Mike Nappi, ServiceNow, Visits theCUBE !. (00:20)
02. Give Us An Update On The Aquisition Of ITOM. (00:32)
03. Did ServiceWatch Bring You Automated Mapping. (01:34)
04. What's In The Suite For The ITOM Portfolio. (02:32)
05. How Are Organizations Taking Advantage Of The Link Of Infrastructure And Apps. (03:27)
06. Do People Know What The Total Cost Of An App Is. (05:31)
07. What Is The Difference Between Orchestration And Cloud Management. (06:30)
08. Is ServiceNow Doing What Chef And Puppet Can Do. (08:34)
09. Give Us The Last Word On Knowledge16 and ITOM. (09:30)
#theCUBE #ServiceNow #Know16 #Knowledge #SiliconANGLE
--- ---
Mapping infrastructure reaps huge business benefits | #Know16
by Nelson Williams | May 19, 2016
The truth is, businesses almost never use their resources at anything close to their full potential. There are a number of reasons for this, but one of the most powerful is also somewhat unexpected: The company doesn’t know what they are. It’s almost impossible for a company to keep track of hardware, software, data and other resources across the whole organization. Being able to discover and utilize the full extent of the company’s assets can provide a major advantage.
To better understand some tools used to track resources, Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, talked with Mike Nappi, senior director of Product Management at ServiceNow, Inc., during the ServiceNow Knowledge16 conference.
Hunting infrastructure
“Having a good understanding of how your business activities are supported by your infrastructure is absolutely huge,” Nappi said. He explained how ServiceNow offers a portfolio of tools that can find things across a network, record what they find and describe the relationship between those infrastructure items. The company has also built an event management product and a cloud management product.
There are more use cases for infrastructure mapping than we imagined, he said. It allows operators to understand the root causes of problems on their networks much more quickly. Customers used it for data migration planning, and it’s been used for audit and compliance activities, he said.
Managing Cloud infrastructure
Customers are starting to look at Cloud strategy, moving some or all of their services in public Clouds, according to Nappi. Being able to see their infrastructure helps inform that move. A ServiceNow product called Orchestration is a general-purpose automation tool that can be used to automate any sort of process, he said. It can integrate and create a dashboard for metrics across multiple Cloud environments.
This message around service-centric operations management is resonating with customers, Nappi added.
@theCUBE
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2016. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Register For ServiceNow Knowledge 2016
Please fill out the information below. You will recieve an email with a verification link confirming your registration. Click the link to automatically sign into the site.
You’re almost there!
We just sent you a verification email. Please click the verification button in the email. Once your email address is verified, you will have full access to all event content for ServiceNow Knowledge 2016.
I want my badge and interests to be visible to all attendees.
Checking this box will display your presense on the attendees list, view your profile and allow other attendees to contact you via 1-1 chat. Read the Privacy Policy. At any time, you can choose to disable this preference.
Select your Interests!
add
Upload your photo
Uploading..
OR
Connect via Twitter
Connect via Linkedin
EDIT PASSWORD
Share
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2016. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Sign in to gain access to ServiceNow Knowledge 2016
Please sign in with LinkedIn to continue to ServiceNow Knowledge 2016. Signing in with LinkedIn ensures a professional environment.
Are you sure you want to remove access rights for this user?
Details
Manage Access
email address
Community Invitation
Mike Nappi, ServiceNow | ServiceNow Knowledge16
01. Mike Nappi, ServiceNow, Visits theCUBE !. (00:20)
02. Give Us An Update On The Aquisition Of ITOM. (00:32)
03. Did ServiceWatch Bring You Automated Mapping. (01:34)
04. What's In The Suite For The ITOM Portfolio. (02:32)
05. How Are Organizations Taking Advantage Of The Link Of Infrastructure And Apps. (03:27)
06. Do People Know What The Total Cost Of An App Is. (05:31)
07. What Is The Difference Between Orchestration And Cloud Management. (06:30)
08. Is ServiceNow Doing What Chef And Puppet Can Do. (08:34)
09. Give Us The Last Word On Knowledge16 and ITOM. (09:30)
#theCUBE #ServiceNow #Know16 #Knowledge #SiliconANGLE
--- ---
Mapping infrastructure reaps huge business benefits | #Know16
by Nelson Williams | May 19, 2016
The truth is, businesses almost never use their resources at anything close to their full potential. There are a number of reasons for this, but one of the most powerful is also somewhat unexpected: The company doesn’t know what they are. It’s almost impossible for a company to keep track of hardware, software, data and other resources across the whole organization. Being able to discover and utilize the full extent of the company’s assets can provide a major advantage.
To better understand some tools used to track resources, Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, talked with Mike Nappi, senior director of Product Management at ServiceNow, Inc., during the ServiceNow Knowledge16 conference.
Hunting infrastructure
“Having a good understanding of how your business activities are supported by your infrastructure is absolutely huge,” Nappi said. He explained how ServiceNow offers a portfolio of tools that can find things across a network, record what they find and describe the relationship between those infrastructure items. The company has also built an event management product and a cloud management product.
There are more use cases for infrastructure mapping than we imagined, he said. It allows operators to understand the root causes of problems on their networks much more quickly. Customers used it for data migration planning, and it’s been used for audit and compliance activities, he said.
Managing Cloud infrastructure
Customers are starting to look at Cloud strategy, moving some or all of their services in public Clouds, according to Nappi. Being able to see their infrastructure helps inform that move. A ServiceNow product called Orchestration is a general-purpose automation tool that can be used to automate any sort of process, he said. It can integrate and create a dashboard for metrics across multiple Cloud environments.
This message around service-centric operations management is resonating with customers, Nappi added.
@theCUBE
