Enhanced video at http://vinja.tv/Lq82CgS2 01. Robert Young, of IDC Visits #theCube. (00:30) 02. Characterizing ServiceNow Inside and Outside IT. (00:50) 03. IT Working with HR and Working in the Cloud. (03:54) 04. ServiceNow as Third Platform. (08:17) 05. Trying to Fit ServiceNow into a Category. (10:010) 06. Bringing Up Old Arguments in Multi-Tenant. (11:51) 07. Going From Mid Sized to Large Sized. (13:50) 08. Service Management is About Going Mobile. (15:17) 09. Understanding Service Consumption. (17:14) 10. The IT Service Map. (19:23) Track List created with http://www.vinjavideo.com. --- --- Robert Young, IDC, at ServiceNow Knowledge15 with Dave Vellante @theCUBE #know15