Enhanced video at http://vinja.tv/ZFHW4M3g 01. Rob Pickering, of AAA Allied Visits #theCube. (00:29) 02. The IT of AAA. (00:59) 03. Ten Years of Change. (02:29) 04. Initiating ServiceNow. (04:42) 05. Rolling Out Project. (05:38) 06. Fixing the Broken Process of Email with ServiceNow. (08:57) 07. Service Creator and Then App Creator. (11:45) 08. Overcoming the Bottleneck. (13:43) 09. Minimizing the Skill Set But Increasing the Desire to Create. (15:01) 10. A Little Bit Young in the Mobile Space. (17:01) 11. Wishing to Do a Couple Things Different. (17:37) Track List created with http://www.vinjavideo.com. --- --- Rob Pickering, AAA Allied, at ServiceNow Knowledge15 with Dave Vellante @theCUBE #know15