Enhanced video at http://vinja.tv/zqZyjQxC 01. Bob White & Brian Golish, Ashley Furniture, Visit theCUBE!. (00:29) 02. What Does it Mean for IT to be the Heart of the Company?. (02:20) 03. What Has Changed in IT Over 10 Years to Continue Growing?. (03:19) 04. What is the Service Management Infrastructure Involved?. (05:40) 05. What was IT Like Before and After Switching the ServiceNow?. (07:02) 06. How Did Your Project Management Process Change?. (09:19) 07. How Do You Drive Standardization?. (11:14) 08. ServiceNow Enables Seeing Where Time is Spent. (12:12) 09. Have Shadow IT Been a Problem for Ashley Furniture?. (15:19) 10. How Is Governance Brought into the Organization?. (17:03) 11. Convincing the Business Leaders is Challenging Until they are On Board. (19:11) 12. What's Your Impression of ServiceNow?. (20:23) 13. What Have You Learned from Knowledge 15?. (21:41) 14. What's Your Definition of the CIO?. (22:06) Track List created with http://www.vinjavideo.com. --- --- Bob White & Brian Golish, Ashley Furniture, at ServiceNow Knowledge15 with Dave Vellante @theCUBE #know15