Ian Proctor sits down with Dave Vellante & Jeff Frick at ServiceNow Knowledge 2017 at Orlando, FL
#Know17 #theCUBE
https://siliconangle.com/2017/05/17/re-imagining-the-digital-experience-for-non-it-clients-knowledge17/
Re-imagining the digital experience for non-IT clients
In its effort to transform businesses, Deloitte Inc. turns to ServiceNow’s technology platform to enable those transformations. So why not combine the two? Ian Proctor (pictured), director of consulting at Deloitte Canada, was one of the first to see the potential for ServiceNow beyond traditional IT management scenarios.
“I saw the opportunity to take the technology platform of ServiceNow and go back to my consulting roots, the uniqueness of our deep relationships, our focus on business transformation, and bring those two together,” Proctor said.
He spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile live streaming studio, during the ServiceNow Knowledge17 event in Orlando, Florida, about re-imagining the digital experience for non-IT clients. (* Disclosure below.)
Deloitte sees inside the boardroom
As a big consultancy service provider, Deloitte has access to the inner circle of big business and knows the current challenges that face modern executives. “We see these trends, and so we can take innovations from one segment, re-imagine them and then apply them to a different segment,” Proctor explained.
As an example, Proctor explained that classic technology doesn’t work as effectively as possible in the remote areas where the oil and gas industry operates, and they are eager for innovation. He revealed an organically occurring business use-case scenario that happened while consulting in a remote area. After the rig manager watched Proctor using ServiceNow, he immediately saw the benefits and asked: “Can I have that?” Proctor replied, “Absolutely!”
Oil, gas, and financial services industries must operate in compliance with strict regulatory frameworks. Transforming under these constraints is possible when combining business consulting expertise with process orchestration, Proctor pointed out. ServiceNow is the technology platform that enables Deloitte to re-imagine the digital experience for its clients, he concluded.
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s independent editorial coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2017. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Register For ServiceNow Knowledge 2017
Please fill out the information below. You will recieve an email with a verification link confirming your registration. Click the link to automatically sign into the site.
You’re almost there!
We just sent you a verification email. Please click the verification button in the email. Once your email address is verified, you will have full access to all event content for ServiceNow Knowledge 2017.
I want my badge and interests to be visible to all attendees.
Checking this box will display your presense on the attendees list, view your profile and allow other attendees to contact you via 1-1 chat. Read the Privacy Policy. At any time, you can choose to disable this preference.
Select your Interests!
add
Upload your photo
Uploading..
OR
Connect via Twitter
Connect via Linkedin
EDIT PASSWORD
Share
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2017. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Sign in to gain access to ServiceNow Knowledge 2017
Please sign in with LinkedIn to continue to ServiceNow Knowledge 2017. Signing in with LinkedIn ensures a professional environment.
Are you sure you want to remove access rights for this user?
Details
Manage Access
email address
Community Invitation
Ian Proctor, Deloitte | ServiceNow Knowledge17
Ian Proctor sits down with Dave Vellante & Jeff Frick at ServiceNow Knowledge 2017 at Orlando, FL
#Know17 #theCUBE
https://siliconangle.com/2017/05/17/re-imagining-the-digital-experience-for-non-it-clients-knowledge17/
Re-imagining the digital experience for non-IT clients
In its effort to transform businesses, Deloitte Inc. turns to ServiceNow’s technology platform to enable those transformations. So why not combine the two? Ian Proctor (pictured), director of consulting at Deloitte Canada, was one of the first to see the potential for ServiceNow beyond traditional IT management scenarios.
“I saw the opportunity to take the technology platform of ServiceNow and go back to my consulting roots, the uniqueness of our deep relationships, our focus on business transformation, and bring those two together,” Proctor said.
He spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile live streaming studio, during the ServiceNow Knowledge17 event in Orlando, Florida, about re-imagining the digital experience for non-IT clients. (* Disclosure below.)
Deloitte sees inside the boardroom
As a big consultancy service provider, Deloitte has access to the inner circle of big business and knows the current challenges that face modern executives. “We see these trends, and so we can take innovations from one segment, re-imagine them and then apply them to a different segment,” Proctor explained.
As an example, Proctor explained that classic technology doesn’t work as effectively as possible in the remote areas where the oil and gas industry operates, and they are eager for innovation. He revealed an organically occurring business use-case scenario that happened while consulting in a remote area. After the rig manager watched Proctor using ServiceNow, he immediately saw the benefits and asked: “Can I have that?” Proctor replied, “Absolutely!”
Oil, gas, and financial services industries must operate in compliance with strict regulatory frameworks. Transforming under these constraints is possible when combining business consulting expertise with process orchestration, Proctor pointed out. ServiceNow is the technology platform that enables Deloitte to re-imagine the digital experience for its clients, he concluded.
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s independent editorial coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
