Stanley Toh, Head of Enterprise End User Experience and Services, Broadcom, sits down with theCUBE's Dave Vellante & Jeff Frick at ServiceNow Knowledge 2017 at Orlando, FL
Broadcom improves UX for employees and new business units
https://siliconangle.com/2017/08/15/broadcom-improves-ux-employees-new-business-units-knowledge17/
Cloud computing company ServiceNow Inc. is providing a comprehensive platform for changing the way information technology and other business services are consumed by employees. For Broadcom Ltd.’s Stanley Toh (pictured) and his team, ServiceNow has been helping improve the user experience for Broadcom’s employees, as well as give the company a tactical advantage in acquisition execution.
“You look at all the consumer stuff, sexy, mobile with pretty pictures, and now all our internal users want the same experience. … The old Unix command key doesn’t work any more. They want something touch, [graphical user interfaces], mobile friendly — they want the feel, the color …” said Toh, global IT director at Broadcom, a semiconductor company that provides connectivity products.
Toh shared his thoughts on theCUBE, SiliconANGLE Media’s mobile livestreaming studio, hosted by Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick) earlier this year at the ServiceNow Knowledge17 event in Orlando, Florida. (* Disclosure below.)
Acquisition execution
For Broadcom’s IT department, creating a new user experience for internal IT consumers with ServiceNow goes beyond keeping employees happy; it has a real impact on the company’s ability to execute on strategic acquisitions.
“The last few years we have been doing a lot of acquisition. So we have been bringing in a lot of new business units, and they want things to move fast. We want to integrate them into one brand, so speed and agility is key,” Toh said. “That’s why we’re moving to a new platform where we can integrate all of these new companies easily, and we found that in ServiceNow.”
Toh went on to give a clear example of ServiceNow’s effectiveness in creating a seamless integration experience for all of the new acquisitions.
“When we acquired Broadcom Corp., they had 18,000 employees, and we onboarded them on day one. Usually when you do an acquisition, they don’t give you the employee information until the last minute. Two days is all I needed to bring them all on board into my collaboration suite … so on Day 1, turn it on; they are live. … All their information is in ServiceNow, they call one help desk for all the help and services,” Toh explained.
(* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
@ServiceNow #ServiceNow @SiliconANGLE theCUBE #theCUBE @theCUBE @Broadcom #Broadcom
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2017. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Register For ServiceNow Knowledge 2017
Please fill out the information below. You will recieve an email with a verification link confirming your registration. Click the link to automatically sign into the site.
You’re almost there!
We just sent you a verification email. Please click the verification button in the email. Once your email address is verified, you will have full access to all event content for ServiceNow Knowledge 2017.
I want my badge and interests to be visible to all attendees.
Checking this box will display your presense on the attendees list, view your profile and allow other attendees to contact you via 1-1 chat. Read the Privacy Policy. At any time, you can choose to disable this preference.
Select your Interests!
add
Upload your photo
Uploading..
OR
Connect via Twitter
Connect via Linkedin
EDIT PASSWORD
Share
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2017. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Sign in to gain access to ServiceNow Knowledge 2017
Please sign in with LinkedIn to continue to ServiceNow Knowledge 2017. Signing in with LinkedIn ensures a professional environment.
Are you sure you want to remove access rights for this user?
Details
Manage Access
email address
Community Invitation
Stanley Toh, Broadcom | ServiceNow Knowledge17
Stanley Toh, Head of Enterprise End User Experience and Services, Broadcom, sits down with theCUBE's Dave Vellante & Jeff Frick at ServiceNow Knowledge 2017 at Orlando, FL
Broadcom improves UX for employees and new business units
https://siliconangle.com/2017/08/15/broadcom-improves-ux-employees-new-business-units-knowledge17/
Cloud computing company ServiceNow Inc. is providing a comprehensive platform for changing the way information technology and other business services are consumed by employees. For Broadcom Ltd.’s Stanley Toh (pictured) and his team, ServiceNow has been helping improve the user experience for Broadcom’s employees, as well as give the company a tactical advantage in acquisition execution.
“You look at all the consumer stuff, sexy, mobile with pretty pictures, and now all our internal users want the same experience. … The old Unix command key doesn’t work any more. They want something touch, [graphical user interfaces], mobile friendly — they want the feel, the color …” said Toh, global IT director at Broadcom, a semiconductor company that provides connectivity products.
Toh shared his thoughts on theCUBE, SiliconANGLE Media’s mobile livestreaming studio, hosted by Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick) earlier this year at the ServiceNow Knowledge17 event in Orlando, Florida. (* Disclosure below.)
Acquisition execution
For Broadcom’s IT department, creating a new user experience for internal IT consumers with ServiceNow goes beyond keeping employees happy; it has a real impact on the company’s ability to execute on strategic acquisitions.
“The last few years we have been doing a lot of acquisition. So we have been bringing in a lot of new business units, and they want things to move fast. We want to integrate them into one brand, so speed and agility is key,” Toh said. “That’s why we’re moving to a new platform where we can integrate all of these new companies easily, and we found that in ServiceNow.”
Toh went on to give a clear example of ServiceNow’s effectiveness in creating a seamless integration experience for all of the new acquisitions.
“When we acquired Broadcom Corp., they had 18,000 employees, and we onboarded them on day one. Usually when you do an acquisition, they don’t give you the employee information until the last minute. Two days is all I needed to bring them all on board into my collaboration suite … so on Day 1, turn it on; they are live. … All their information is in ServiceNow, they call one help desk for all the help and services,” Toh explained.
(* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
@ServiceNow #ServiceNow @SiliconANGLE theCUBE #theCUBE @theCUBE @Broadcom #Broadcom
