01. Robert VetterSVP Global ChannelVisits #theCUBE!. (00:19) 02. What Is The Status Of The New Play Book In Global Channels. (00:49) 03. What Is Going On At SAPPHIRE This Year On The Delivery Front. (02:57) 04. How Are You Going To Make Sure Your Channel Focuses On The Customer. (04:50) 05. Is SAP Starting To Capture The Information To Show What Customers Want. (06:44) 06. Is The Customization Off The Charts. (08:38) 07. What Are the Top Conversations You're Having With Partners. (09:15) 08. What's The Biggest Thing On Your To Do List To Take This To Market. (10:58) 09. Are You Starting To Make It Possible For Partner To Partner Experiences. (13:23) Track List created with http://www.vinjavideo.com. --- --- Earning your keep: The new ways providers have to satisfy the customer | #SAPPHIRENOW by R. Danes | May 232016 The IT market is expanding so rapidlyan enterprise manager might feel downright bewildered by all the choices available. The good news is that increasing competition means providers have to work harder to satisfy customers’ needs. Gone are the days when you were sold somethinggiven an 800 number to dial when something breaks and sent on your way. The trend now is for ongoing and evolving relationships between providers and customers. Robert VetterSVP of Global Partner Operations – Solution Portfolio Management at SAP SEspoke about how his company is earning its keep with customers. He told John Furrier (@furrier) and Peter Burris (@plburris)cohosts of theCUBEfrom the SiliconANGLE Media team“We measure customer satisfaction at the end and partner satisfaction. For usit’s importantand a customer will not be happy if its implementation is not successful or takes too long or goes over budget.” He said that they utilize KPI metrics to measure performance. Class in session “You need to approach enablement in a digital way” Vetter said of onboarding customers to new services. SAP offers education to enable existing customers to move to S/4HANA with scalablecloud-based learning platforms where“You can go inand you have curriculumyou can learn on the fly when you have time.” He said there are also virtual learning rooms where you can interact with actual experts who can answer questions.