Jennifer Tejada, @jenntejada, CEO of PagerDuty, sits with Jeff Frick, @JeffFrick, from PagerDuty Summit 2018 in San Francisco, CA.
#PagerDuty #pdsummit2018 #theCUBE @SiliconANGLE theCUBE @theCUBE @PagerDuty Inc.
https://siliconangle.com/2018/09/13/pagerduty-becoming-brains-technology-ecosystem-pdsummit18/
Is PagerDuty becoming the brains of modern tech’s ecosystem
From its beginning as a time management app for developer operations, PagerDuty Inc. has been user-centric, focusing on the needs of the operations team. Now the company is applying the power of artificial intelligence to its stockpile of event data, enabling real-time decision making at ground level.
“Our focus is really on people and teams,” said Jennifer Tejada (pictured), chief executive officer of PagerDuty. “How do you empower teams closest to the action, closest to where the proverbial stuff hits the fan?”
Tejada spoke with Jeff Frick (@JeffFrick), host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the PagerDuty Summit in San Francisco. Frick and Tejada discussed the growth and evolution of PagerDuty and the importance of fast, on-the-ground incident management. (* Disclosure below.)
Real-time intelligent ops management
Incident management is critical in a world where yesterday’s cutting-edge tech is today’s norm, and unforgiving users demand ever higher performance from software applications.
“The technology community is now responsible for delivering the perfect brand experience digitally every time, and they’ve got to be empowered to do that with the right tools and services,” Tejada said.
A decade of data gathered from operations in areas such as application performance management environments, cloud services, and ticketing platforms gave PagerDuty the foundation on which to evolve from a specific-purpose application into a full digital operations management platform. Geared toward agile incident management, machine learning and artificial intelligence analyze digital signals to gain intelligent and actionable insights, Tejada explained.
“Not only do we correlate the signals and turn them into intelligent insights, but we can then route those signals intelligently to the right people and orchestrate the actual physical work,” said Tejada.
Empowering teams with information, giving them a clear understanding of goals and time frames plus context throughout the journey toward those goals is extremely critical, according to Tejada. This gives individual members the information and power to make intelligent decisions without constant leadership oversight.
“In fact, it means that the most important decisions are getting made where the person’s closest to our end customer, the user,” she said. “We really are putting ourselves in a position not only to be the platform that serves a real-time business and orchestrates teams as sort of the platform for action, but, importantly, becomes the trusted engagement for automation or engagement of autonomy for a fast-moving business in the future.”
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the PagerDuty Summit 2018. (* Disclosure: TheCUBE is a paid media partner for PagerDuty Summit. Neither PagerDuty Inc., the event sponsor, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
PagerDuty Summit 2018 | San Francisco. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Register For PagerDuty Summit 2018 | San Francisco
Please fill out the information below. You will recieve an email with a verification link confirming your registration. Click the link to automatically sign into the site.
You’re almost there!
We just sent you a verification email. Please click the verification button in the email. Once your email address is verified, you will have full access to all event content for PagerDuty Summit 2018 | San Francisco.
I want my badge and interests to be visible to all attendees.
Checking this box will display your presense on the attendees list, view your profile and allow other attendees to contact you via 1-1 chat. Read the Privacy Policy. At any time, you can choose to disable this preference.
Select your Interests!
add
Upload your photo
Uploading..
OR
Connect via Twitter
Connect via Linkedin
EDIT PASSWORD
Share
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
PagerDuty Summit 2018 | San Francisco. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Sign in to gain access to PagerDuty Summit 2018 | San Francisco
Please sign in with LinkedIn to continue to PagerDuty Summit 2018 | San Francisco. Signing in with LinkedIn ensures a professional environment.
Are you sure you want to remove access rights for this user?
Details
Manage Access
email address
Community Invitation
Jennifer Tejada, PagerDuty | PagerDuty Summit 2018
Jennifer Tejada, @jenntejada, CEO of PagerDuty, sits with Jeff Frick, @JeffFrick, from PagerDuty Summit 2018 in San Francisco, CA.
#PagerDuty #pdsummit2018 #theCUBE @SiliconANGLE theCUBE @theCUBE @PagerDuty Inc.
https://siliconangle.com/2018/09/13/pagerduty-becoming-brains-technology-ecosystem-pdsummit18/
Is PagerDuty becoming the brains of modern tech’s ecosystem
From its beginning as a time management app for developer operations, PagerDuty Inc. has been user-centric, focusing on the needs of the operations team. Now the company is applying the power of artificial intelligence to its stockpile of event data, enabling real-time decision making at ground level.
“Our focus is really on people and teams,” said Jennifer Tejada (pictured), chief executive officer of PagerDuty. “How do you empower teams closest to the action, closest to where the proverbial stuff hits the fan?”
Tejada spoke with Jeff Frick (@JeffFrick), host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the PagerDuty Summit in San Francisco. Frick and Tejada discussed the growth and evolution of PagerDuty and the importance of fast, on-the-ground incident management. (* Disclosure below.)
Real-time intelligent ops management
Incident management is critical in a world where yesterday’s cutting-edge tech is today’s norm, and unforgiving users demand ever higher performance from software applications.
“The technology community is now responsible for delivering the perfect brand experience digitally every time, and they’ve got to be empowered to do that with the right tools and services,” Tejada said.
A decade of data gathered from operations in areas such as application performance management environments, cloud services, and ticketing platforms gave PagerDuty the foundation on which to evolve from a specific-purpose application into a full digital operations management platform. Geared toward agile incident management, machine learning and artificial intelligence analyze digital signals to gain intelligent and actionable insights, Tejada explained.
“Not only do we correlate the signals and turn them into intelligent insights, but we can then route those signals intelligently to the right people and orchestrate the actual physical work,” said Tejada.
Empowering teams with information, giving them a clear understanding of goals and time frames plus context throughout the journey toward those goals is extremely critical, according to Tejada. This gives individual members the information and power to make intelligent decisions without constant leadership oversight.
“In fact, it means that the most important decisions are getting made where the person’s closest to our end customer, the user,” she said. “We really are putting ourselves in a position not only to be the platform that serves a real-time business and orchestrates teams as sort of the platform for action, but, importantly, becomes the trusted engagement for automation or engagement of autonomy for a fast-moving business in the future.”
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the PagerDuty Summit 2018. (* Disclosure: TheCUBE is a paid media partner for PagerDuty Summit. Neither PagerDuty Inc., the event sponsor, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
