John Furrier, Founder of SiliconANGLE and co-host Dave Vellante, Co-Founder of Wikibon sat down inside The Cube with Antonio Neri, Senior Vice President and GM of the The Technology Services Group, HP.
SiliconANGLE has a new publication called ServicesANGLE and also a DevOpsANGLE which covers the emerging devloper focus. SiliconANGLE has been covering cloud mobile and social intersection of computer science and social science for two years. Furrier asks Neri to discuss what he is seeing in the services products from his customers. HP is an organization that speaks with thousands of customers on a daily basis which allows for real-time feedback. He continues, "We are taking advantage of all the innovation that has been built in the product to really provide a leading customer experience." Customers want to know how to make the whole service experience by taking manual steps out of the way to remove daily human error. The innovation and serviceability in the product will allow them to drive a true differentiated, automated experience for customers. Neri adds, "Make no mistake, services is the core of what we are going to do going forward, because at the end of the day, services is what keeps technology running."
Vellante points out that most people consider the value of technology and services to be of equal, 50/50, importance. Neri notes that people want problms resolved faster with critical expertise and in regards to the most important metric, "Time-to-resolution, at the end of the day, what they really care is solve my problem as soon as possible because every hour my system is down, it costs me ten million dollars." HP can predict failures before they happen and can provide solutions before it happens. The preventative, self-healing capabilities are built into the product.
#theCUBE #HPE #SiliconANGLE
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Antonio Neri - Part 1 - Gen8 2012 - theCUBE
John Furrier, Founder of SiliconANGLE and co-host Dave Vellante, Co-Founder of Wikibon sat down inside The Cube with Antonio Neri, Senior Vice President and GM of the The Technology Services Group, HP.
SiliconANGLE has a new publication called ServicesANGLE and also a DevOpsANGLE which covers the emerging devloper focus. SiliconANGLE has been covering cloud mobile and social intersection of computer science and social science for two years. Furrier asks Neri to discuss what he is seeing in the services products from his customers. HP is an organization that speaks with thousands of customers on a daily basis which allows for real-time feedback. He continues, "We are taking advantage of all the innovation that has been built in the product to really provide a leading customer experience." Customers want to know how to make the whole service experience by taking manual steps out of the way to remove daily human error. The innovation and serviceability in the product will allow them to drive a true differentiated, automated experience for customers. Neri adds, "Make no mistake, services is the core of what we are going to do going forward, because at the end of the day, services is what keeps technology running."
Vellante points out that most people consider the value of technology and services to be of equal, 50/50, importance. Neri notes that people want problms resolved faster with critical expertise and in regards to the most important metric, "Time-to-resolution, at the end of the day, what they really care is solve my problem as soon as possible because every hour my system is down, it costs me ten million dollars." HP can predict failures before they happen and can provide solutions before it happens. The preventative, self-healing capabilities are built into the product.
#theCUBE #HPE #SiliconANGLE
