01. Sajeel Hussain, CafeX, visits #theCUBE!. (00:18)
02. Why Chime is a Groundbreaking App. (00:40)
03. What is the CafeX Role in Web RTC?. (01:34)
04. How CafeX Addresses the Engagement Issue. (03:30)
05. Things You Should Know About CafeX. (07:27)
06. What is New School and Old School in Unified Communications?. (08:44)
07. The Target Customer for Chime. (10:00)
08. Big Trends in Communication and How CafeX is Approaching That. (11:00)
09. The Generational Gap in Communication. (12:30)
10. What's Next for CafeX. (14:08)
Track List created with http://www.vinjavideo.com.
--- ---
Transforming business collaboration with unified communications | #EC16
by Nelson Williams | Mar 9, 2016
Customers don’t want to visit a store; they don’t want to make a phone call. These days, customers want to push a button on some digital device to buy a product, and the company that can make that happen will get their business. Unfortunately for companies, customers and employees aren’t using just one device, but hundreds. How can a business interface with so many different channels? That’s the goal of the business practice called Unified Communications (UC).
To get a look at one company that’s delivering UC solutions, John Furrier, cohost of theCUBE, from the SiliconANGLE Media team, spoke with Sajeel Hussain, CMO of CaféX Communications, Inc., at the Enterprise Connect 2016 event in Orlando, Florida.
Tools for collaboration
One of CaféX’s products is a communication tool called Chime. Hussain explained that Chime changes the way people collaborate. When companies standardize on a browser, he said, they don’t want to download new software or change settings just to make conferencing work. Chime makes it easy for a company to deploy conferencing to any browser. It takes care of security and taps into existing resources, he added.
However, Chime is more than just a communication tool. Hussain pointed out that it is also a context engine, capturing everything the user is doing. That data can then be leveraged from a Big Data perspective.
Riding new trends
The new school of UC, Hussain said, starts with the basic tenet that old school systems will always be there, so a company must have a way to use those systems in bringing a seamless experience to the customer. A company must also have a unified way of delivering that experience.
Most customers, he pointed out, would rather use a mobile app to engage with a company than a phone call. Giving flexibility to a customer to use their channel of choice is paramount. To do this, there has to be a bridge between older and new technologies. For businesses, Hussain said, investing in the right tech that allows digital experiences for the customer will be vital.
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
Enterprise Connect 2016 | Orlando. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Register For Enterprise Connect 2016 | Orlando
Please fill out the information below. You will recieve an email with a verification link confirming your registration. Click the link to automatically sign into the site.
You’re almost there!
We just sent you a verification email. Please click the verification button in the email. Once your email address is verified, you will have full access to all event content for Enterprise Connect 2016 | Orlando.
I want my badge and interests to be visible to all attendees.
Checking this box will display your presense on the attendees list, view your profile and allow other attendees to contact you via 1-1 chat. Read the Privacy Policy. At any time, you can choose to disable this preference.
Select your Interests!
add
Upload your photo
Uploading..
OR
Connect via Twitter
Connect via Linkedin
EDIT PASSWORD
Share
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
Enterprise Connect 2016 | Orlando. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Sign in to gain access to Enterprise Connect 2016 | Orlando
Please sign in with LinkedIn to continue to Enterprise Connect 2016 | Orlando. Signing in with LinkedIn ensures a professional environment.
01. Sajeel Hussain, CafeX, visits #theCUBE!. (00:18)
02. Why Chime is a Groundbreaking App. (00:40)
03. What is the CafeX Role in Web RTC?. (01:34)
04. How CafeX Addresses the Engagement Issue. (03:30)
05. Things You Should Know About CafeX. (07:27)
06. What is New School and Old School in Unified Communications?. (08:44)
07. The Target Customer for Chime. (10:00)
08. Big Trends in Communication and How CafeX is Approaching That. (11:00)
09. The Generational Gap in Communication. (12:30)
10. What's Next for CafeX. (14:08)
Track List created with http://www.vinjavideo.com.
--- ---
Transforming business collaboration with unified communications | #EC16
by Nelson Williams | Mar 9, 2016
Customers don’t want to visit a store; they don’t want to make a phone call. These days, customers want to push a button on some digital device to buy a product, and the company that can make that happen will get their business. Unfortunately for companies, customers and employees aren’t using just one device, but hundreds. How can a business interface with so many different channels? That’s the goal of the business practice called Unified Communications (UC).
To get a look at one company that’s delivering UC solutions, John Furrier, cohost of theCUBE, from the SiliconANGLE Media team, spoke with Sajeel Hussain, CMO of CaféX Communications, Inc., at the Enterprise Connect 2016 event in Orlando, Florida.
Tools for collaboration
One of CaféX’s products is a communication tool called Chime. Hussain explained that Chime changes the way people collaborate. When companies standardize on a browser, he said, they don’t want to download new software or change settings just to make conferencing work. Chime makes it easy for a company to deploy conferencing to any browser. It takes care of security and taps into existing resources, he added.
However, Chime is more than just a communication tool. Hussain pointed out that it is also a context engine, capturing everything the user is doing. That data can then be leveraged from a Big Data perspective.
Riding new trends
The new school of UC, Hussain said, starts with the basic tenet that old school systems will always be there, so a company must have a way to use those systems in bringing a seamless experience to the customer. A company must also have a unified way of delivering that experience.
Most customers, he pointed out, would rather use a mobile app to engage with a company than a phone call. Giving flexibility to a customer to use their channel of choice is paramount. To do this, there has to be a bridge between older and new technologies. For businesses, Hussain said, investing in the right tech that allows digital experiences for the customer will be vital.
