Enhanced video at http://vinja.tv/2D9QJy3t
01. Rob Koper, Open Line Consultancy, Visits #theCUBE!. (00:20)
02. Mary Cay Kosten, EMC, Visits #theCUBE!. (00:33)
03. Mary Cay Tell Us About Your Role With EMC. (00:44)
04. Rob Koper What Is Your Role At Open Line Consultancy. (01:26)
05. What Does Cloud Mean To You And Your Customers. (02:00)
06. What Are You Hearing From Your Customers And What's Driving Them. (02:33)
07. How Does My Service 360 Support Your Partners. (03:27)
08. What Is Your Experience With My Service 360. (04:32)
09. How Does What You Get From My Service 360 Do For Your Customers. (05:34)
10. How Do You Take The Data And Make The Products Better. (07:08)
11. Where Can People Learn More About My Service 360. (08:22)
12. Can You Give Us A Personal Take On EMC. (09:08)
Track List created with http://www.vinjavideo.com.
--- ---
Getting your disks in a row: Do you know how your IT is today? | #emcworld
by R. Danes | May 9, 2016
On-prem, hybrid cloud, cloud-native, built-in, or as-a-service — it seems like the options for IT professionals are expanding daily. The more choices you have, the better able you are to customize infrastructure to meet your needs, so there’s no downside, right?
Well, yeah, except when you have to take inventory of the performance and health of all of these bits and pieces of IT scattered throughout the Universe. It would be nice to have all that information in one place.
Mary Cay Kosten, SVP of Customer Service at EMC, said EMC has introduced a new dashboard manager called MyService360 to give customers quick access to intelligence about all of their IT. “They really are challenged in managing not just the complexity, but the assets they have in their environment,” Kosten told Stu Miniman (@stu) and Brian Gracely (@bgracely), cohosts of theCUBE, from the SiliconANGLE Media team.
She said MyService360 lets them see all their different EMC assets and contracts in one place, as well as diagnose health and risk levels present.
Instant data-fication
Rob Koper, senior storage consultant at Open Line Managed Services, also joined in on the interview. He told Miniman and Gracely that he uses the dashboard to get instant information on hist company’s IT, as well as locate data quickly.
“What I particularly like about it is that you can finally drill down to individual service items in, for example, a service request,” he said. In the past, he said, the same processes could require a lot of sifting and consume precious operating hours. Now “the data is there. I just click on MySevice360 and see it live,” he said.
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Rob Koper & Mary Cay Kosten | EMC World 2016
Enhanced video at http://vinja.tv/2D9QJy3t
01. Rob Koper, Open Line Consultancy, Visits #theCUBE!. (00:20)
02. Mary Cay Kosten, EMC, Visits #theCUBE!. (00:33)
03. Mary Cay Tell Us About Your Role With EMC. (00:44)
04. Rob Koper What Is Your Role At Open Line Consultancy. (01:26)
05. What Does Cloud Mean To You And Your Customers. (02:00)
06. What Are You Hearing From Your Customers And What's Driving Them. (02:33)
07. How Does My Service 360 Support Your Partners. (03:27)
08. What Is Your Experience With My Service 360. (04:32)
09. How Does What You Get From My Service 360 Do For Your Customers. (05:34)
10. How Do You Take The Data And Make The Products Better. (07:08)
11. Where Can People Learn More About My Service 360. (08:22)
12. Can You Give Us A Personal Take On EMC. (09:08)
Track List created with http://www.vinjavideo.com.
--- ---
Getting your disks in a row: Do you know how your IT is today? | #emcworld
by R. Danes | May 9, 2016
On-prem, hybrid cloud, cloud-native, built-in, or as-a-service — it seems like the options for IT professionals are expanding daily. The more choices you have, the better able you are to customize infrastructure to meet your needs, so there’s no downside, right?
Well, yeah, except when you have to take inventory of the performance and health of all of these bits and pieces of IT scattered throughout the Universe. It would be nice to have all that information in one place.
Mary Cay Kosten, SVP of Customer Service at EMC, said EMC has introduced a new dashboard manager called MyService360 to give customers quick access to intelligence about all of their IT. “They really are challenged in managing not just the complexity, but the assets they have in their environment,” Kosten told Stu Miniman (@stu) and Brian Gracely (@bgracely), cohosts of theCUBE, from the SiliconANGLE Media team.
She said MyService360 lets them see all their different EMC assets and contracts in one place, as well as diagnose health and risk levels present.
Instant data-fication
Rob Koper, senior storage consultant at Open Line Managed Services, also joined in on the interview. He told Miniman and Gracely that he uses the dashboard to get instant information on hist company’s IT, as well as locate data quickly.
“What I particularly like about it is that you can finally drill down to individual service items in, for example, a service request,” he said. In the past, he said, the same processes could require a lot of sifting and consume precious operating hours. Now “the data is there. I just click on MySevice360 and see it live,” he said.
