01. Eveline Oehrlich, Forrester, Visits #theCUBE. (00:15) 02. Forrester's Approach to Service Delivery. (00:54) 03. Why the Terms "User" and "IT" Don't Make Sense. (01:29) 04. Compartmentalizing the Journey. (04:18) 05. Innovating and Fighting the Challengers. (06:40) 06. How EMC Should Expand Their TAM. (11:42) Track List created with http://www.vinjavideo.com. --- --- Brian Gracely, and Dave Vellante interview Eveline Oehrlich at the BMC Day 2015 in Boston @theCUBE #BMCDay