This Smarsh EDGE 2026 panel examines communications intelligence and agentic artificial intelligence, AI, in financial services. The discussion, moderated by Gemma Allen of theCUBE, brings together Peter Sankauskas of Caylent, portfolio chief technology officer; Goutam Nadella of Smarsh, chief strategy officer; and Arym Diamond of Amazon Web Services, head of North America data and AI go-to-market sales.
The panel explores governance, integration and the future of workflows. Panelists analyze practical deployments, data interoperability and the shift from systems of record to systems of engagement, with attention to secure and compliant AI innovation and infrastructure-level governance.
Key takeaways include the need to capture prompts and agent-to-agent communications. Nadella describes Smarsh adding compliance layers through partnerships with Anthropic and OpenAI, and they explain how these integrations support regulatory controls. Sankauskas emphasizes balancing speed with responsible guardrails to secure return on investment, and they advise aligning deployment strategies with measurable outcomes. Diamond highlights Bedrock on Amazon Web Services and the broader transition to systems of engagement, and they advocate customer-centered partnerships and governance at the infrastructure level.
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Smarsh Edge 2026 Panel
This Smarsh EDGE 2026 panel examines communications intelligence and agentic artificial intelligence, AI, in financial services. The discussion, moderated by Gemma Allen of theCUBE, brings together Peter Sankauskas of Caylent, portfolio chief technology officer; Goutam Nadella of Smarsh, chief strategy officer; and Arym Diamond of Amazon Web Services, head of North America data and AI go-to-market sales.
The panel explores governance, integration and the future of workflows. Panelists analyze practical deployments, data interoperability and the shift from systems of record to systems of engagement, with attention to secure and compliant AI innovation and infrastructure-level governance.
Key takeaways include the need to capture prompts and agent-to-agent communications. Nadella describes Smarsh adding compliance layers through partnerships with Anthropic and OpenAI, and they explain how these integrations support regulatory controls. Sankauskas emphasizes balancing speed with responsible guardrails to secure return on investment, and they advise aligning deployment strategies with measurable outcomes. Diamond highlights Bedrock on Amazon Web Services and the broader transition to systems of engagement, and they advocate customer-centered partnerships and governance at the infrastructure level.