At Knowledge 2025, Savannah Peterson sits down with Tom Bruss, managing director for Accenture ServiceNow Business Group and ServiceNow account lead at Accenture, and Lisette Smyrnios, managing director for global workplace at Accenture, to unpack how the Accenture-ServiceNow partnership is redefining the workplace experience. With a focus on innovation at scale, they reveal how a global workforce of 800,000 employees benefits from AI-infused tools and smarter operations.
Smyrnios shares what it takes to manage employee experience across 650 offices worldwide. She emphasizes creating seamless, efficient environments for both clients and staff. Bruss brings a tech-first lens, explaining how Accenture leverages platforms such as ITSM Pro Plus and Creator Plus to boost productivity and streamline IT service delivery.
Together, Smyrnios and Bruss illustrate how automation, AI and ongoing collaboration drive meaningful outcomes. From faster IT resolutions to strategic prioritization of high-value use cases, their shared goal is to elevate workplace performance. The message is clear: the future of work isn’t just digital, it’s intelligent, adaptive and people-centered.
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2025. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Register For ServiceNow Knowledge 2025
Please fill out the information below. You will recieve an email with a verification link confirming your registration. Click the link to automatically sign into the site.
You’re almost there!
We just sent you a verification email. Please click the verification button in the email. Once your email address is verified, you will have full access to all event content for ServiceNow Knowledge 2025.
I want my badge and interests to be visible to all attendees.
Checking this box will display your presense on the attendees list, view your profile and allow other attendees to contact you via 1-1 chat. Read the Privacy Policy. At any time, you can choose to disable this preference.
Select your Interests!
add
Upload your photo
Uploading..
OR
Connect via Twitter
Connect via Linkedin
EDIT PASSWORD
Share
Forgot Password
Almost there!
We just sent you a verification email. Please verify your account to gain access to
ServiceNow Knowledge 2025. If you don’t think you received an email check your
spam folder.
In order to sign in, enter the email address you used to registered for the event. Once completed, you will receive an email with a verification link. Open this link to automatically sign into the site.
Sign in to gain access to ServiceNow Knowledge 2025
Please sign in with LinkedIn to continue to ServiceNow Knowledge 2025. Signing in with LinkedIn ensures a professional environment.
Are you sure you want to remove access rights for this user?
Details
Manage Access
email address
Community Invitation
Tom Bruss & Lisette Smyrnios, Accenture
At Knowledge 2025, Savannah Peterson sits down with Tom Bruss, managing director for Accenture ServiceNow Business Group and ServiceNow account lead at Accenture, and Lisette Smyrnios, managing director for global workplace at Accenture, to unpack how the Accenture-ServiceNow partnership is redefining the workplace experience. With a focus on innovation at scale, they reveal how a global workforce of 800,000 employees benefits from AI-infused tools and smarter operations.
Smyrnios shares what it takes to manage employee experience across 650 offices worldwide. She emphasizes creating seamless, efficient environments for both clients and staff. Bruss brings a tech-first lens, explaining how Accenture leverages platforms such as ITSM Pro Plus and Creator Plus to boost productivity and streamline IT service delivery.
Together, Smyrnios and Bruss illustrate how automation, AI and ongoing collaboration drive meaningful outcomes. From faster IT resolutions to strategic prioritization of high-value use cases, their shared goal is to elevate workplace performance. The message is clear: the future of work isn’t just digital, it’s intelligent, adaptive and people-centered.
At Knowledge 2025, Savannah Peterson sits down with Tom Bruss, managing director for Accenture ServiceNow Business Group and ServiceNow account lead at Accenture, and Lisette Smyrnios, managing director for global workplace at Accenture, to unpack how the Accenture-ServiceNow partnership is redefining the workplace experience. With a focus on innovation at scale, they reveal how a global workforce of 800,000 employees benefits from AI-infused tools and smarter operations.
Smyrnios shares what it takes to manage employee experience across 650 offices wo...Read more
Tom Bruss
Managing Director, Accenture ServiceNow Business GroupAccenture
