Hardy Kuhn, head of service management solutions at SAP, sits down with Savannah Peterson of theCUBE Research at Knowledge 2025 to talk about how AI is reshaping enterprise service management. From SAP’s innovations to industry-wide momentum, their conversation is packed with insight and energy.
Kuhn shares updates on SAP’s work with Agent Zero, a cutting-edge agentic AI solution built to simplify and enhance customer service workflows. As Kuhn explains, SAP is building intelligent systems that empower support teams by eliminating repetitive tasks and enabling smarter decision-making.
The pair dive into how agentic AI can augment human workers, not replace them, unlocking new levels of efficiency and precision in enterprise operations. SAP’s success comes from combining deep AI expertise with strong ecosystem partnerships, accelerating real-world adoption, according to Kuhn.
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Hardy Kuhn, SAP
Hardy Kuhn, head of service management solutions at SAP, sits down with Savannah Peterson of theCUBE Research at Knowledge 2025 to talk about how AI is reshaping enterprise service management. From SAP’s innovations to industry-wide momentum, their conversation is packed with insight and energy.
Kuhn shares updates on SAP’s work with Agent Zero, a cutting-edge agentic AI solution built to simplify and enhance customer service workflows. As Kuhn explains, SAP is building intelligent systems that empower support teams by eliminating repetitive tasks and enabling smarter decision-making.
The pair dive into how agentic AI can augment human workers, not replace them, unlocking new levels of efficiency and precision in enterprise operations. SAP’s success comes from combining deep AI expertise with strong ecosystem partnerships, accelerating real-world adoption, according to Kuhn.
Hardy Kuhn, head of service management solutions at SAP, sits down with Savannah Peterson of theCUBE Research at Knowledge 2025 to talk about how AI is reshaping enterprise service management. From SAP’s innovations to industry-wide momentum, their conversation is packed with insight and energy.
Kuhn shares updates on SAP’s work with Agent Zero, a cutting-edge agentic AI solution built to simplify and enhance customer service workflows. As Kuhn explains, SAP is building intelligent systems that empower support teams by eliminating repetitive tasks and ...Read more
