Dave Kanter, Accenture & Dorit Zilbershot, ServiceNow
Savannah Peterson of theCUBE Research is joined by Dave Kanter, senior managing director for Global ServiceNow Business Group lead at Accenture, and Dorit Zilbershot, group VP of product management, AI experiences and innovation at ServiceNow, at Knowledge25. They explore how trustworthy, enterprise-grade AI is being redefined through bold innovation, cross-team collaboration and integrated platforms like ServiceNow’s AI agent fabric. Zilbershot dives into the capabilities of distributed intelligence and AI asset management, spotlighting ServiceNow’s control tower as a game-changer in enterprise AI governance. Kanter expands on the “trusted agent huddle,” a forward-looking initiative designed to foster secure agent-to-agent communication at scale, ushering in a new era of orchestrated digital decision-making. They reveal how low-code solutions and agentic design principles are shaping the next wave of productivity. Zilbershot emphasizes the value of autonomy in AI systems, while Kanter connects the dots to real-world applications that empower enterprise teams. Together, they paint a clear picture of how ServiceNow and Accenture are co-creating the future of work.