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Deploying Agents Successfully | The Road to Service as Software
January 12, 2026
Pratik Desai, head of applied artificial intelligence at ListEngage, a Tata Consulting Services company, provides insights on the role of AI in transforming enterprises within the Salesforce ecosystem. Desai shares their extensive experience in Salesforce applications such as Data 360 and Agentforce, offering a unique perspective on the convergence of customer relationship management and data-driven outcomes.

In this discussion, Desai illustrates the interactions of technology and business strategy in today’s rapidly evolving AI landscape. They descr... Read more
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