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Webex Powers Contact Center with AI Designed for Business Optimization | AnalystANGLE
January 30, 2024
Today, Shelly Kramer and Zeus Kerravala discuss the Webex Contact Center and the challenges it faces in the market. While the solution is impressive and competitive, it struggles to differentiate itself and communicate its unique features to customers. The crowded CCAS industry and the proliferation of AI capabilities make it difficult for Webex to stand out. Additionally, the Webex brand is not as recognized in the contact center space. However, Webex has made advancements in AI integration, including noise block and real-time media models, which enhance cus... Read more
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