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Five9's Jonathan Rosenberg on the Disruption of the Contact Center | AnalystANGLE
September 9, 2024
Jonathan Rosenberg
CTO and Head of AI Five9
Shelly Kramer
Tech Analyst theCUBE Research
HOST
Generative AI is disrupting the contact center industry by improving customer service and bridging the gap between customer expectations and reality. This technology allows for better customer experiences, personalized interactions, and improved agent satisfaction. Contact center agents can focus on empathy, problem-solving, and building relationships with customers, rather than repetitive tasks. By leveraging generative AI, agents have access to customer data, history, and preferences in real-time, enabling more personalized and efficient service.

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