Boomi World 2024 | Nitesh Bansal | R Systems

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Arun Raghavapudi

Chief Customer Officer

R Systems

Nitesh Bansal

Chief Executive Officer & Managing Director

R Systems

Harnessing AI product integrations: Boomi’s strategy for modern application development

If one looks at the generative artificial intelligence movement today, it’s all about next-gen applications and AI product integrations.Those applications are either being retrofitted, repurposed or refactored to net new applications being built in the open-source development community, according to theCUBE Research executive analyst John Furrier. There’s very robust demand from developers for gen AI, and Boomi LP is well-positioned given its installed base workflow and data access.“Boomi has the keys to the kingdom,” Furrier said. “They have the access to the jewels of all the top enterprises, and they’re in a good position to make that work

play_circle_outline R Systems: Leveraging AI-powered Integration for Building High-Value Software Solutions

play_circle_outline Launching a partner onboarding solution for supply chain resilience

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Nitesh Bansal | R Systems

Arun Raghavapudi

Chief Customer Officer R Systems

Nitesh Bansal

Chief Executive Officer & Managing Director R Systems

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>> Welcome back everyone to Boomi World. I'm John Furrier, host of theCUBE. We got Savannah Peterson out on the ground on the show floor, getting all the action from the partners and the players here at Boomi World who are making AI integration happen. Savannah, over to you.

>> Thanks, John. It's so great to be here in the mile high City, Denver, Colorado at Boomi World 2024. My name's Savannah Peterson. You're watching theCUBE and I'm very excited for our next guest. We've actually been grooving to the music on the dance floor here at the opening night reception. Nitesh, CEO of R Systems. Thank you so much for being here with me.

Nitesh Bansal

>> Thank you, Savannah. It's a pleasure to be here.

>> It's a joy. I'm excited we get to share this, we got to have our dance moment here, to get it kicked off. It's our first Boomi World for both of us. What's your first impression?

Nitesh Bansal

>> Well, I'm really excited. Look, this is happening after four years, right? And getting back here with such excitement, look at the energy in the room, it really gets me.

>> Oh yeah, me too. So just in case folks aren't familiar with R Systems, and I know you've been CEO now for nine months, so this is long enough to have this ice, give us the pitch. Tell us about R Systems.

Nitesh Bansal

>> Well, R Systems is a software product engineering company and we have worked with clients over 30 years across various industries, and what we really excel in doing is helping build softwares for them that solve their business problems or software that actually carries their product with them. And in doing that, integrating the fabric, bringing all the data silos together, helping them leverage the part of their data is what we excel at. So what we say is like it's written over here, AI-powered integration and building solutions that bring value.

>> Great job, you nailed the pitch. I can tell that you're doing good. One of the things that I like about that is you talked about value. Now, value to R Systems and to you, I can tell just from having spoken to you, is not just about ROI and business value, it's also about elevating and enhancing the human experience. Tell me a little bit more about that.

Nitesh Bansal

>> Well, Savannah, for the longest time, I've fundamentally believed that the purpose of technology is to elevate human experience. And if we talk about any technology in the past or now, as we're talking about AI, every technology has a potential to do with big things, bring a lot of business value, but in doing so, it has always got to be human-centric. It has to solve the day-to-day problems that we face as employees, as customers, as suppliers and do it in a manner that it elevates our experience so that we can use the technology to the best of its potential.

>> Absolutely. So how do you guide customers through that journey?

Nitesh Bansal

>> Well, look, just take AI as an example because AI has been, everybody's talking about it.

>> I don't know what you're talking about. I haven't heard that acronym at all since I got here.

Nitesh Bansal

>> Right, right. So if you take AI as an example, great potential because the kind of things we can do and especially with large language models and generative AI as it has come in now, the world is our oyster.

>> Yeah.

Nitesh Bansal

>> But grounding it in real-life problems, day-to-day problems that need to be solved, keeping the view of the people who are going to be interacting with it so that their job becomes easier, we of course also have to re-skill some of those people to use AI in the right manner and then to look at it from the organization landscape where your data fabric, the data silos are not brushed under a large initiative for, let's say, ERP implementation or CRM implementation. You will think, "If I do ERP, all my problems are taken care of." Well, yes, provided you get the data right, provided you get the integrations right and not focusing on data integrations, building that framework right in the first place can be a bigger challenge because it often is the long pole in the tent. So identifying individual value drivers behind them, identifying what the ROI for each of those pieces is going to be, and then building the whole thing together, like building a house room by room, right?

>> Yeah, or brick-by-brick even when you're talking about those value drivers.

Nitesh Bansal

>> Exactly.

>> Yeah.

Nitesh Bansal

>> That's how I would suggest all customers can look at it. That's how we help our customers work and that's how we've always taken it up. In fact, I'll give you an example of how Boomi and AI kind of come together, right?

>> Please.

Nitesh Bansal

>> So for one of our customers who's in industrial engineering, which basically means they make engineered products, which are usually made-to-order, not made-to-stock. One of the challenges was how do we quote for the product when the order is coming in because it is custom engineered. And the challenge was to roll up the cost, that data, those individual information pieces line multiple systems, the siloed systems, and then there is knowledge piece on top of it to build it up together like cooking a dish in your kitchen. The recipe on top, which has to come together before you arrive at the price. Boomi provides us that platform and the ability to stitch the fabric together, bring those-

>> So powerful, yeah....

Nitesh Bansal

>> Elements and integrate them, but then AI gives that additional layer to construct the recipe on the fly and provide that goal.

>> So is AI going to make us better chefs as well?

Nitesh Bansal

>> Oh, I'm sure it will. We just have to get to that stage.

>> What's your favorite thing to cook now that we're here?

Nitesh Bansal

>> Well, I love cooking in general, but my son loves when I do a penne arrabiata.

>> Oh, yum. Great choice. Oh man, we're all hungry. There's food all over this floor right now. Now you got me thinking about it. What does your son think about AI?

Nitesh Bansal

>> Well, he thinks it can solve a lot of problems, but we should not become slaves to it.

>> The right attitude to have.

Nitesh Bansal

>> Look, this younger generation, they are far more aware and they are circumspect about everything, which is mass-y, right? So they want to look under the hood and his point is we still haven't solved the problem of bias in AI, we haven't solved the problem of responsibility in AI, the hallucination and false-positives still continue and who's administering all. And he believes and I do that it's not the job of the government, it's not the job of a company. It is a collective responsibility of us as corporate citizens to understand how we will use it responsibly. And when we build that solutions, we have to bring that lens to be able to build that.

>> I agree with your son. I bet that's nice. How old is he?

Nitesh Bansal

>> He's 22. He's studying engineering currently.

>> Oh, nice. I'm always curious to see how Gen Z is feeling about AI and all the stuff that we talk about, so thanks for sharing that unexpected insight. Bringing it back to our original chat, can you give us some more customer examples of success you had recently?

Nitesh Bansal

>> Well, I can think of another example in a food processing, frozen foods company and they were going through a massive ERP implementation and transformation.

>> Yeah.

Nitesh Bansal

>> The speed of ERP implementation was getting restricted by, obviously, the same challenges, fragmented system, data silos, integration challenges. And they realized that they did not have their master data in place. Now, imagine an ERP system without having master data . So, how we helped them? We used the Boomi Data Hub, now it's called Data Hub, not Master Data Hub, as we learned today. We used the Boomi Data Hub to harmonize the master data entities. We created the EDI, lines of connects and the simple IPaaS architecture, which actually helped them not only to move the ERP project faster, but it also helped them retire almost 30 of their legacy systems to make the whole landscape-

>> 30? Just make sure I heard you right.

Nitesh Bansal

>> 30 systems. Yeah.

>> Wow. That's a lot. That's impressive.

Nitesh Bansal

>> That's the power of what we can do when we bring things together. Connected world as we call it.

>> Yeah. Well, speaking of coming together, let's talk about the partnership with Boomi. What does that mean for you?

Nitesh Bansal

>> It's been great. We've been partners with Boomi for almost five years now. We are gold partners, we hope to be platinum sold.

>> I love that.

Nitesh Bansal

>> And what we've done is we've focused on our value chain, supply chain value chain to be specific. We launched this solution a few years earlier, which is called an EDI Dashboard, which is a supply chain visibility solution.

>> Oh, yeah. Supply chain, such a big situation right now-

Nitesh Bansal

>> Absolutely....

>> And will continue to be for the next decade.

Nitesh Bansal

>> And imagine the angst of people when the shipments are delayed, when the orders are not fulfilled, but they don't know where it went.

>> Yeah, yeah.

Nitesh Bansal

>> Having a single pane of glass to be able to see the status of the order, to understand which customer is ordering what or where is my shipment, so that's been our solution, which has been immensely successful. We have done over 1800 integrations with that, and-

>> Wow, that's a lot.

Nitesh Bansal

>> Yeah. And during this conference, actually day after tomorrow, we are launching the next solution, which is going to be a partner onboarding solution, which brings supply chain resilience. And you've touched upon the supply chain-

>> Yeah.

Nitesh Bansal

>> we are having today. If you are a supply chain manager of a company, you're looking at a potential risk, it could be with the shipping liens, it could be with the geopolitical risks and the only way to mitigate that is, "I need alternate suppliers. I need to onboard them fast."

>> Yeah.

Nitesh Bansal

>> Today. It takes me six weeks to onboard a new supplier because I've got legal contracts, I've got EDI, massive interiors to be set up.

>> Oh, yeah.

Nitesh Bansal

>> A whole lot of things. And there are multiple-

>> And it's a lot of admin. It's not even strategic thinking or any of that stuff, it's just a-...

Nitesh Bansal

>> Lot of manual work.

>> Yeah, gross, yeah.

Nitesh Bansal

>> And what we've done is we've again created an AI-powered solution on Boomi platform, which allows this to happen in two or three days and the biggest thing is it democratizes the process. Instead of depending on an IT team or a legal team, it's a supply chain team that can at least share it themselves. So that's really exciting for us and I've been looking forward to the launch in two days.

>> That is super exciting. I'm glad we got to hear about it first. All right, taking off your R Systems' hat for a second, what has you most personally excited about the AI revolution?

Nitesh Bansal

>> The whole deepfake world.

>> Yeah.

Nitesh Bansal

>> It's very exciting because there is a bad side to deepfake, which we all know. You know, celebrities getting pictures that they never wanted to be out there in their feeds. But there's an exciting side of it where it's revolutionizing the advertising world where you could today advertise with normal human models without having to pay the big fees for celebrities and all. It's changing the way retailers work because you can try on apparel without really having to be in the store and so on and so forth. So I think there are lots of users of this and if meta were to really become big, the whole metaverse, the whole mixed reality world-

>> Yeah....

Nitesh Bansal

>> It will have a huge implication from the AI side.

>> It's going to be a lot of different things. Talk about hyper-customization, could be everything. Who knows, we'll be able to predict what we're craving or what we're thinking about or everything else based on all of our habits. So it's definitely a very brave new world. Last question for you. What's next for R Systems? I know you've got the big announcement this week, but give us a little farther out in the future.

Nitesh Bansal

>> Well, R Systems is steadily and surely expanding into multiple industry verticals. We have been largely focused on the tech side because we come from a product engineering background, but now every single industry is turning into a tech industry. Finance is no longer just finance, it's FinTech, HealthTech, InsurTech, and so on and so forth. So the relevance of bringing tech intensity into an enterprise has become very, very big and important. And we believe that, as we did earlier this year, we have verticalized ourselves. We are focusing on vertical tech solutions. And I think that is what's going to create the next wave or next orbit for R Systems, and that's where we are excited to go.

>> Well, it's a very excited time for R Systems, also for you. Congrats again on the great job. Nitesh, this was just an absolutely fantastic interview. I could tell right away when we shook hands that your energy was going to bring the heat and the fun for tonight's show.

Nitesh Bansal

>> Well, it takes two to tango.

>> Yeah.

Nitesh Bansal

>> What more can I say?

>> Thank you so much.

Nitesh Bansal

>> Thank you so much.

>> And thank you all for tuning in wherever you might be on this beautiful earth. We're here in Denver, Colorado at Boomi World 2024. My name's Savannah Peterson. You're watching theCUBE, the leading source for enterprise tech news.

Nitesh Bansal | R Systems

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>> Welcome back everyone to Boomi World. I'm John Furrier, host of theCUBE. We got Savannah Peterson out on the ground on the show floor, getting all the action from the partners and the players here at Boomi World who are making AI integration happen. Savannah, over to you.

>> Thanks, John. It's so great to be here in the mile high City, Denver, Colorado at Boomi World 2024. My name's Savannah Peterson. You're watching theCUBE and I'm very excited for our next guest. We've actually been grooving to the music on the dance floor here at the opening night reception. Nitesh, CEO of R Systems. Thank you so much for being here with me.

Nitesh Bansal

>> Thank you, Savannah. It's a pleasure to be here.

>> It's a joy. I'm excited we get to share this, we got to have our dance moment here, to get it kicked off. It's our first Boomi World for both of us. What's your first impression?

Nitesh Bansal

>> Well, I'm really excited. Look, this is happening after four years, right? And getting back here with such excitement, look at the energy in the room, it really gets me.

>> Oh yeah, me too. So just in case folks aren't familiar with R Systems, and I know you've been CEO now for nine months, so this is long enough to have this ice, give us the pitch. Tell us about R Systems.

Nitesh Bansal

>> Well, R Systems is a software product engineering company and we have worked with clients over 30 years across various industries, and what we really excel in doing is helping build softwares for them that solve their business problems or software that actually carries their product with them. And in doing that, integrating the fabric, bringing all the data silos together, helping them leverage the part of their data is what we excel at. So what we say is like it's written over here, AI-powered integration and building solutions that bring value.

>> Great job, you nailed the pitch. I can tell that you're doing good. One of the things that I like about that is you talked about value. Now, value to R Systems and to you, I can tell just from having spoken to you, is not just about ROI and business value, it's also about elevating and enhancing the human experience. Tell me a little bit more about that.

Nitesh Bansal

>> Well, Savannah, for the longest time, I've fundamentally believed that the purpose of technology is to elevate human experience. And if we talk about any technology in the past or now, as we're talking about AI, every technology has a potential to do with big things, bring a lot of business value, but in doing so, it has always got to be human-centric. It has to solve the day-to-day problems that we face as employees, as customers, as suppliers and do it in a manner that it elevates our experience so that we can use the technology to the best of its potential.

>> Absolutely. So how do you guide customers through that journey?

Nitesh Bansal

>> Well, look, just take AI as an example because AI has been, everybody's talking about it.

>> I don't know what you're talking about. I haven't heard that acronym at all since I got here.

Nitesh Bansal

>> Right, right. So if you take AI as an example, great potential because the kind of things we can do and especially with large language models and generative AI as it has come in now, the world is our oyster.

>> Yeah.

Nitesh Bansal

>> But grounding it in real-life problems, day-to-day problems that need to be solved, keeping the view of the people who are going to be interacting with it so that their job becomes easier, we of course also have to re-skill some of those people to use AI in the right manner and then to look at it from the organization landscape where your data fabric, the data silos are not brushed under a large initiative for, let's say, ERP implementation or CRM implementation. You will think, "If I do ERP, all my problems are taken care of." Well, yes, provided you get the data right, provided you get the integrations right and not focusing on data integrations, building that framework right in the first place can be a bigger challenge because it often is the long pole in the tent. So identifying individual value drivers behind them, identifying what the ROI for each of those pieces is going to be, and then building the whole thing together, like building a house room by room, right?

>> Yeah, or brick-by-brick even when you're talking about those value drivers.

Nitesh Bansal

>> Exactly.

>> Yeah.

Nitesh Bansal

>> That's how I would suggest all customers can look at it. That's how we help our customers work and that's how we've always taken it up. In fact, I'll give you an example of how Boomi and AI kind of come together, right?

>> Please.

Nitesh Bansal

>> So for one of our customers who's in industrial engineering, which basically means they make engineered products, which are usually made-to-order, not made-to-stock. One of the challenges was how do we quote for the product when the order is coming in because it is custom engineered. And the challenge was to roll up the cost, that data, those individual information pieces line multiple systems, the siloed systems, and then there is knowledge piece on top of it to build it up together like cooking a dish in your kitchen. The recipe on top, which has to come together before you arrive at the price. Boomi provides us that platform and the ability to stitch the fabric together, bring those-

>> So powerful, yeah....

Nitesh Bansal

>> Elements and integrate them, but then AI gives that additional layer to construct the recipe on the fly and provide that goal.

>> So is AI going to make us better chefs as well?

Nitesh Bansal

>> Oh, I'm sure it will. We just have to get to that stage.

>> What's your favorite thing to cook now that we're here?

Nitesh Bansal

>> Well, I love cooking in general, but my son loves when I do a penne arrabiata.

>> Oh, yum. Great choice. Oh man, we're all hungry. There's food all over this floor right now. Now you got me thinking about it. What does your son think about AI?

Nitesh Bansal

>> Well, he thinks it can solve a lot of problems, but we should not become slaves to it.

>> The right attitude to have.

Nitesh Bansal

>> Look, this younger generation, they are far more aware and they are circumspect about everything, which is mass-y, right? So they want to look under the hood and his point is we still haven't solved the problem of bias in AI, we haven't solved the problem of responsibility in AI, the hallucination and false-positives still continue and who's administering all. And he believes and I do that it's not the job of the government, it's not the job of a company. It is a collective responsibility of us as corporate citizens to understand how we will use it responsibly. And when we build that solutions, we have to bring that lens to be able to build that.

>> I agree with your son. I bet that's nice. How old is he?

Nitesh Bansal

>> He's 22. He's studying engineering currently.

>> Oh, nice. I'm always curious to see how Gen Z is feeling about AI and all the stuff that we talk about, so thanks for sharing that unexpected insight. Bringing it back to our original chat, can you give us some more customer examples of success you had recently?

Nitesh Bansal

>> Well, I can think of another example in a food processing, frozen foods company and they were going through a massive ERP implementation and transformation.

>> Yeah.

Nitesh Bansal

>> The speed of ERP implementation was getting restricted by, obviously, the same challenges, fragmented system, data silos, integration challenges. And they realized that they did not have their master data in place. Now, imagine an ERP system without having master data . So, how we helped them? We used the Boomi Data Hub, now it's called Data Hub, not Master Data Hub, as we learned today. We used the Boomi Data Hub to harmonize the master data entities. We created the EDI, lines of connects and the simple IPaaS architecture, which actually helped them not only to move the ERP project faster, but it also helped them retire almost 30 of their legacy systems to make the whole landscape-

>> 30? Just make sure I heard you right.

Nitesh Bansal

>> 30 systems. Yeah.

>> Wow. That's a lot. That's impressive.

Nitesh Bansal

>> That's the power of what we can do when we bring things together. Connected world as we call it.

>> Yeah. Well, speaking of coming together, let's talk about the partnership with Boomi. What does that mean for you?

Nitesh Bansal

>> It's been great. We've been partners with Boomi for almost five years now. We are gold partners, we hope to be platinum sold.

>> I love that.

Nitesh Bansal

>> And what we've done is we've focused on our value chain, supply chain value chain to be specific. We launched this solution a few years earlier, which is called an EDI Dashboard, which is a supply chain visibility solution.

>> Oh, yeah. Supply chain, such a big situation right now-

Nitesh Bansal

>> Absolutely....

>> And will continue to be for the next decade.

Nitesh Bansal

>> And imagine the angst of people when the shipments are delayed, when the orders are not fulfilled, but they don't know where it went.

>> Yeah, yeah.

Nitesh Bansal

>> Having a single pane of glass to be able to see the status of the order, to understand which customer is ordering what or where is my shipment, so that's been our solution, which has been immensely successful. We have done over 1800 integrations with that, and-

>> Wow, that's a lot.

Nitesh Bansal

>> Yeah. And during this conference, actually day after tomorrow, we are launching the next solution, which is going to be a partner onboarding solution, which brings supply chain resilience. And you've touched upon the supply chain-

>> Yeah.

Nitesh Bansal

>> we are having today. If you are a supply chain manager of a company, you're looking at a potential risk, it could be with the shipping liens, it could be with the geopolitical risks and the only way to mitigate that is, "I need alternate suppliers. I need to onboard them fast."

>> Yeah.

Nitesh Bansal

>> Today. It takes me six weeks to onboard a new supplier because I've got legal contracts, I've got EDI, massive interiors to be set up.

>> Oh, yeah.

Nitesh Bansal

>> A whole lot of things. And there are multiple-

>> And it's a lot of admin. It's not even strategic thinking or any of that stuff, it's just a-...

Nitesh Bansal

>> Lot of manual work.

>> Yeah, gross, yeah.

Nitesh Bansal

>> And what we've done is we've again created an AI-powered solution on Boomi platform, which allows this to happen in two or three days and the biggest thing is it democratizes the process. Instead of depending on an IT team or a legal team, it's a supply chain team that can at least share it themselves. So that's really exciting for us and I've been looking forward to the launch in two days.

>> That is super exciting. I'm glad we got to hear about it first. All right, taking off your R Systems' hat for a second, what has you most personally excited about the AI revolution?

Nitesh Bansal

>> The whole deepfake world.

>> Yeah.

Nitesh Bansal

>> It's very exciting because there is a bad side to deepfake, which we all know. You know, celebrities getting pictures that they never wanted to be out there in their feeds. But there's an exciting side of it where it's revolutionizing the advertising world where you could today advertise with normal human models without having to pay the big fees for celebrities and all. It's changing the way retailers work because you can try on apparel without really having to be in the store and so on and so forth. So I think there are lots of users of this and if meta were to really become big, the whole metaverse, the whole mixed reality world-

>> Yeah....

Nitesh Bansal

>> It will have a huge implication from the AI side.

>> It's going to be a lot of different things. Talk about hyper-customization, could be everything. Who knows, we'll be able to predict what we're craving or what we're thinking about or everything else based on all of our habits. So it's definitely a very brave new world. Last question for you. What's next for R Systems? I know you've got the big announcement this week, but give us a little farther out in the future.

Nitesh Bansal

>> Well, R Systems is steadily and surely expanding into multiple industry verticals. We have been largely focused on the tech side because we come from a product engineering background, but now every single industry is turning into a tech industry. Finance is no longer just finance, it's FinTech, HealthTech, InsurTech, and so on and so forth. So the relevance of bringing tech intensity into an enterprise has become very, very big and important. And we believe that, as we did earlier this year, we have verticalized ourselves. We are focusing on vertical tech solutions. And I think that is what's going to create the next wave or next orbit for R Systems, and that's where we are excited to go.

>> Well, it's a very excited time for R Systems, also for you. Congrats again on the great job. Nitesh, this was just an absolutely fantastic interview. I could tell right away when we shook hands that your energy was going to bring the heat and the fun for tonight's show.

Nitesh Bansal

>> Well, it takes two to tango.

>> Yeah.

Nitesh Bansal

>> What more can I say?

>> Thank you so much.

Nitesh Bansal

>> Thank you so much.

>> And thank you all for tuning in wherever you might be on this beautiful earth. We're here in Denver, Colorado at Boomi World 2024. My name's Savannah Peterson. You're watching theCUBE, the leading source for enterprise tech news.