In this interview from Appian World, Scott Van Valkenburgh, senior vice president of global alliances at Appian, joins Jamie Moore, UK policing chief technology officer for agentic AI and orchestration at Deloitte, and Andy Willmer, UK and EMEA policing lead at Deloitte, to talk with theCUBE's Dave Vellante about how AI-powered process automation is modernizing legacy policing infrastructure across the UK. Willmer, a former police officer with 12 years of service, outlines the mounting pressure on UK policing — 43 geographically dispersed forces carrying significant legacy technology debt — to deliver more with less as criminality shifts online and grows more complex. Moore details how the Appian platform enables officers to work in the field and offline, use data more intelligently and build a solution designed to continuously evolve rather than age into obsolescence.
The conversation also explores how AI is being embedded directly into operational workflows — for example, surfacing a detainee's prior history and relevant risk markers to custody officers in real time to support welfare and safety decisions. Willmer explains how the solution brings together crime investigation records, detainee management and case file processing through to the Crown Prosecution Service in a single, flexible platform. Van Valkenburgh underscores how combining Deloitte's deep sector knowledge with Appian's low-code platform unlocks possibilities clients have not previously encountered, including agentic capabilities and cross-system connectivity. From modernizing core records infrastructure to enabling data-driven decisions in the field, the panel provides a roadmap for how the Appian-Deloitte partnership aims to extend this public safety model from the UK to markets including the US, Canada and Australia.
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Andy Willmer, Deloitte, Jamie Moore, Deloitte & Scott Van Valkenburg, Appian
Dave Vellante sits down with Scott Van Valkenburgh, SVP, Global Alliances and Channels, Appian, Andy Willmer, Partner, UK & EMEA Policing Lead, Deloitte, & Jamie Moore, UK Policing CTO, Deloitte, at Appian World 2026 at the JW Marriott Orlando, Grande Lakes in Orlando, FL.
Andy Willmer, Deloitte, Jamie Moore, Deloitte & Scott Van Valkenburg, Appian
In this interview from Appian World, Scott Van Valkenburgh, senior vice president of global alliances at Appian, joins Jamie Moore, UK policing chief technology officer for agentic AI and orchestration at Deloitte, and Andy Willmer, UK and EMEA policing lead at Deloitte, to talk with theCUBE's Dave Vellante about how AI-powered process automation is modernizing legacy policing infrastructure across the UK. Willmer, a former police officer with 12 years of service, outlines the mounting pressure on UK policing — 43 geographically dispersed forces carrying sign...Read more
Scott Van Valkenburgh
SVP, Global Partners and AlliancesAppian
Andy Willmer
Partner/UK Policing Lead & Public Sector/Lead for Intelligent AutomationDeloitte
Andy Willmer, Deloitte, Jamie Moore, Deloitte & Scott Van Valkenburg, Appian
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Dave Vellante
>> Good morning, we're back in Orlando. This is theCUBE's live coverage of Appian World 2026. This is day three of our live coverage. Excited to have Scott Van Valkenburgh back. He's the Senior Vice President of Global Alliances at Appian, and he's joined by two guests from Deloitte. Jamie Moore is UK Policing CTO for Agentic AI and Orchestration. And Andy Wilmer is the UK and EMEA Policing lead at Deloitte. We're going to talk about cops in the UK, and we're super excited. And Scott, I'm going to ask you to frame this. We are talking about modernization, policing, and some of the challenges that they face, but set it up for us.
Scott Van Valkenburgh
>> Yeah. Well, thanks, Dave. Pleasure to be here. We're really excited about this alliance with Deloitte. We've been working on helping the UK and the policing systems really come together instead of separate units, leverage the power of Appian to systemize the way that they look at and understand and act on all the things from records to policing, the citizenship, et cetera, and my Deloitte colleagues have really, really nailed this.
Dave Vellante
>> So I got to ask you, is it true that cops in the UK don't carry guns?
Andy Willmer
>> Some do, but it's not universal, only a few cop, yeah.
Dave Vellante
>> It's not, wow. I like that. But okay, so let's get into it. This is fascinating to me because Deloitte, we know Deloitte is a global system integrator, deep industry expertise, but this is really deep. We're talking about law enforcement, so tell us about your practice there, and then we'll get into the whole case study and what you guys are doing.
Andy Willmer
>> Yeah. We do a lot of work across both UK and EMEA in policing. I lead our UK policing business and we do all sorts of things, from leadership development training through to business cases for ERP implementation, right through to the work that we're now doing with Appian on records management, which is essentially the core digital platform for a policing organization, managing how they record investigations, how they manage case files through to the Crown Prosecution Service.
Dave Vellante
>> Do you guys have a law enforcement background? How did you become so knowledgeable in this topic?
Andy Willmer
>> I'll let Jamie speak for himself. I was a police officer for 12 years before I joined Deloitte. So my whole 30-year career, which I don't like to say out loud, has been spent both in and around working with policing.
Dave Vellante
>> And you too, Jamie, or?
Jamie Moore
>> No, so I've worked with the policing clients for about the last eight years or so. I don't have a background in law enforcement pre my consulting career, but through the work that we've done, it's been deep in the operational challenges so picked up the knowledge there and then working with people like Andy to draw on the insight in the background.
Dave Vellante
>> What is the state of policing and infrastructure and technology? In the UK specifically, I'd be curious too as to how it compares across EMEA. And I don't know if we have any comparisons with the US, but what is the state? What are the challenges that they're facing?
Andy Willmer
>> I think, I mean, it is a really challenging time for policing in the UK. There is increasingly complex demand, a move from criminal activity in public spaces to private and online, a need to respond to new criminality that arises from the development of artificial intelligence. But at the same time, a set of macro challenges around needing to provide more with less improved productivity, deal with the cost challenges that public sector globally is facing. And in that context, we have a very distributed structure of policing in the UK, 43 geographic police forces, most of which have their own technology teams. There's some really good examples of collaboration between them, but actually as a consequence, there's quite a lot of legacy technology that needs to be replaced and upgraded to deal with some of the challenges I described.
Dave Vellante
>> Can we get into specifically what challenges Appian and Deloitte are helping solve for the UK police, and what the unique attributes of Appian are, how they're being applied? Let's get into that whole case study. Where do we start?
Andy Willmer
>> So perhaps if I start very quickly on what we're doing, and then maybe Jamie can talk a little bit about some of the benefits that we're seeing of working with Appian and why we think this is a strong solution for policing. So as I mentioned, we are building a records management solution that manages crime investigations, the management and welfare and processing of detainees, people who've been arrested, and case files through to the Crown Prosecution Service. And it's really about bringing a next generation solution to policing that can embed AI in some really complex business processes to help policing. I mean Jamie-
Dave Vellante
>> What does that next generation solution look like? Maybe you could pick up on.
Jamie Moore
>> Yeah. I think the next generation solution really gives them three things. So one is the ability to do things on the move. At the minute the systems they work with are, as Andy said, legacy technology, they respond to a crime, they have to come back to the office, they have to type it up and do the work. With the Appian solution, we enable them to do that in the field, on the move, offline. The second is just using the data that they have better. So getting those insights, joining up the intelligence picture to see what's going on in this area that we can share in this area. And then the third is just the flexibility, so not building a solution that's great now, but in 10 years when need updated, it's building a solution that we can continuously change and adapt and evolve over time.
Dave Vellante
>> Scott, when you partner with a firm like Deloitte and you're going into an opportunity like this one, I'd love for you to simulate the conversation with these guys that you would have going into that opportunity. What kinds of things would you be asking them, the answers to which would determine whether or not Appian is a good solution, a good fit? Go ahead, ask them that question.
Scott Van Valkenburgh
>> Well, guys, I think when we started looking at this, the big thing was, A, is the relationship solved with us? B, do we have technology that can meet the needs? And then C, can we bring the solution and value to clients? And I think from the first start, we've been at this for over a year, really thinking about how complex these problems are, and this type of solution, the flexibility and the agility. So what were some of your takes about how we came together and dove in? Maybe Andy, do you want to start?
Andy Willmer
>> Yeah, I think you described it really well. I mean, it's a problem that I think has needed solving for some time for UK policing actually, how do you modernize the technology that really sits around some of those core operational processes? And in discussion with our Appian colleagues, really identified the ability to bring flexibility, agility, both to the implementation, but also the ongoing innovation around the solution, and also the ability to give clients to make choices around how they manage some of those processes, where they bake in some of the innovation, the artificial intelligence, and so on. And then I think for me, there's something about our ways of working as organizations, a really strong relationship we developed, which has allowed us to bring the best of our industry expertise, our scale technology delivery expertise with the platform that we think is right for UK policing.
Jamie Moore
>> Yeah, I was going to say that. I think one of the big things for me was that whilst we're two separate organizations, it was leave the badges at the door and work together to build a solution that actually makes a difference rather than just transactional so that was the main reason for me as well.
Dave Vellante
>> Take us through what that solution looks like, what a typical project looks like. Maybe it doesn't have an ending, but it does have a beginning. What's that journey look like? Where does it start? What are the key prerequisites that you have to figure out going in? Who does it involve? Who are the stakeholders? How long does it take? You could feel free to tell me how much it costs, but no, but what are the measurements of success is really what we want to know. Maybe you guys could take us through that.
Scott Van Valkenburgh
>> Yeah. So maybe I'll start. One of the key things that this opportunity provided us was can we have a flexible platform that could introduce agentic, have systems of connectivity and action and be future-proof. And would you take the IP from a firm like Deloitte and you put it combined with the Appian platform, you start unlocking possibilities the client's never seen before. So our first step was, do we have the needs and the systems to be flexible enough to meet what the UK's police forces need? And Jamie can tell you a little bit about more of the needs and how we started meeting this because we've had to be adaptable and flexible as we've gone through the journey.
Dave Vellante
>> Yeah, because as King Charles said yesterday in front of the US Congress, you don't speak UK, you don't speak British. So these guys, you've got the account affinity. So you had to determine that Appian was the right partner to bring into this opportunity. Why did you determine that? How did you determine that? And where did you take it from there?
Andy Willmer
>> I mean, Jamie, do you maybe want to reflect from a technology perspective and then I can talk about the policing dimension?
Jamie Moore
>> Yeah, I think we were presented with an opportunity in the UK about 12, 18 months ago, where they released a lot of requirements of what they want to see in a new system, how they want policing to evolve from a technology perspective. We sat down and just discussed internally what technology makes the most sense from a perspective of Deloitte. What they wanted was flexibility, the ability to use AI, the ability to do things on the go, use data better, get some insights. Appian and us had a discussion, we thought, yeah, this is probably the best fit for all those reasons. And then since then, we've not built a solution that we think is a really good fit for policing. We've used what policing have told us they want. That's working with users, people who've retired from policing, using our insights from working across UK policing for the last 10 plus years. So yeah, it's a bit of a joint working together to get the solution right.
Andy Willmer
>> I think there's a balance. I mean, I like to describe us in the UK as a partner to policing and part of our job is bringing innovation to our clients. We've spent a lot of time over the last year building the solution and innovating around that, spending time with clients, understanding what their needs are and how their needs are going to evolve and how we can give them something that's going to be able to adapt to that because I think the demand on policing organizations is so complex and changing so fast, we need to give them something that is going to be usable in 10 years time and not just in a year's time.
Dave Vellante
>> And the value to UK police is the efficiency that you're driving, cost-cutting, what are the value metrics that they care about?
Andy Willmer
>> I think it's a combination of things. I think it is, some of it's about productivity, which comes from Jamie talked about being able to do things on the move, so when you're out on patrol rather than having to come back to a terminal and do your work. Some of it is about having access to things like artificial intelligence to help you make sensible decisions or Copilot activity alongside the core things that you're doing. For me, it's about surfacing really important operational information from the data that policing holds to enable them to make better decisions.
Dave Vellante
>> So what kind of decisions would make? Is it in the field decisions on maybe danger levels or is it more the best route to take?
Andy Willmer
>> I mean, a really good example might be somebody is brought into the police station having been arrested. I think it's fair to say that quite often people who've been arrested have been arrested before, and it can take quite a long time to surface the information that you have on that individual. So what we're looking at is how do we make sure that the person who is responsible for the welfare of that individual has access to the important information to make sensible risk-based judgments about how to look after them, what their medical needs might be, any relevant markers around how they behave or what they might do whilst they're being detained. So it's really about surfacing that information to allow people to make decisions based on the information they hold rather than what's in front of them.
Dave Vellante
>> What is your relationship with the client? When was that established? You've obviously proven yourselves. I'm trying to understand why Deloitte.
Andy Willmer
>> I mean, my job is to build our relationship with the policing sector in the UK and obviously across with my colleagues in EMEA as well. I talked about being a partner to the sector. For me, that's about spending time with our clients, even when we're not contracted to do something with them. It's about understanding their challenges, getting under the skin of those challenges. And then I have the privilege of a fantastic team and working with colleagues like Appian to go away and think about how we solve some of those problems.
Dave Vellante
>> So it's not a transactional relationship, clearly. And you have pan-European responsibility or?
Andy Willmer
>> Yes. So as well as leading our UK business, I coordinate our activities across Europe, because again, what we find is we have real pockets of different expertise in different practices in different geographies. And again, to my point around trying to make sure we bring the best of that thinking to our clients, we build that connection with our colleagues in Europe to bring together that knowledge for our clients in different geographies.
Dave Vellante
>> How different? What's the delta across Europe? Are there learnings that you can take from, I'm sure there are, from UK experience, bring it to other regions?
Andy Willmer
>> One of the things I was most struck by when I took on my EMEA role actually was the extent to which there is a real commonality of policing challenges actually, whether it is the changing nature of demand or how do you make sure that you maximize officers' time out on the street where they can be visible and supporting the public. Those macro themes are really, really common. Where the value comes in our connectivity across EMEA is in understanding the innovation that is happening in other forces, in other policing organizations, and then bringing that back to the UK or sharing what we're doing with colleagues in other countries.
Dave Vellante
>> If I had your client here and ask him or her how are they doing, what they do well, what could they do better, how do you think they would respond?
Andy Willmer
>> I mean, I think policing is, it is always going to be a challenging sector to work in. You're dealing with some of the most complex and high risk things that you have to deal with as a public servant. I think policing in the UK has a fantastic reputation, it has a unique model. You talked about officers not being armed. That comes with the concept of policing by consent, an officer is a member of the public. And I think policing recognizes that demand is changing, that it needs to adapt, it needs to evolve its technologies. There's some really ambitious and exciting plans for reform of how policing is structured in the UK, and I think some of what we're doing plays into that really well.
Dave Vellante
>> And how would you say Appian is doing? And what would you like them to be focused on in the future to help evolve and advance the innovation in the UK police force?
Andy Willmer
>> Yeah. I mean, I think we've built a terrific relationship with Appian over the last year in the sector. I think we've built a really exciting solution that can be genuinely game changing for some of the sector challenges that we talked about. And I think continuing that sort of partnership that we have and evolving the innovation around what we're building to make sure we're meeting the needs of our clients.
Dave Vellante
>> And Scott, bring it home, where do you want to see this partnership go?
Scott Van Valkenburgh
>> Well, for us, we're just excited about, this is the first step of doing an enterprise global solution with Deloitte, so as we go through the UK and you talk about EMEA, we see needs of this in Canada, we see it in the US, we see it in Australia. And Deloitte's been a great partner of Appian's for many years globally, we've had a ton of work. So for us, it's about helping the citizens, helping the public sector, and taking solutions that they can use that are going to be effective to drive the change they're looking for.
Dave Vellante
>> Well, it's a great example of a real world use case in a practical setting, so I really appreciate you guys coming on and spending time in theCUBE. Thank you.
Scott Van Valkenburgh
>> Thanks for having us, Dave.
Dave Vellante
>> You bet, all right. And thank you for watching, keep it right there. We've got the CEO conversation coming up next live from Appian World 2026. You're watching theCUBE.
Dave Vellante