In this interview from Appian World 2026, Jake Sloan, vice president of global insurance at Appian, joins theCUBE's Dave Vellante and co-host Alison Kosik to discuss how AI-powered process automation is helping a 300-year-old insurance industry move from pilot to production at unprecedented speed. Sloan outlines the pressures reshaping global insurance across property and casualty, life and healthcare payers — rising storm frequency, geopolitical volatility and fraud are forcing carriers to become genuinely agile. He details how Appian's Connected Underwriting capability embeds AI directly into underwriting and claims intake workflows, enabling risk triage, document ingestion and next-best-action recommendations — all governed by regulatory guardrails aligned to underwriting manuals and market conditions.
The conversation also explores how organizations risk automating tasks in isolation without reimagining the end-to-end process. Sloan argues that true modernization in insurance and healthcare requires embedding AI inside a holistic process platform, not treating it as a point solution for member onboarding or prior authorization workflows. He shares a compelling use case from Australia, where an agentic voice agent integrated with Appian proactively notifies and prepares communities ahead of flood events — demonstrating how AI can amplify human empathy and accelerate recovery at scale. Looking ahead, Sloan points to an accelerating global regulatory environment — including the NAIC model bulletin, the EU AI Act and Australia's CPS 230 — as both a constraint and a catalyst for broader adoption. From helping regulators adopt the same tools they oversee to scaling proven pilots into enterprise-wide production deployments, he outlines why a process-centric approach to AI is the foundation for sustainable transformation across insurance and healthcare.
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Jake Sloan, Appian
This session at Appian World 2026 examines modernization across the insurance and healthcare payer sectors, focusing on artificial intelligence, AI, including AI-driven underwriting, claims orchestration and pilot-to-production strategies. The conversation highlights orchestration layers for workflow automation, agentic AI use cases, regulatory compliance, cloud integration and claims automation to accelerate digital transformation and improve operational resilience.
Jake Sloan of Appian is industry vice president for insurance and healthcare payers and outlines pressures facing life insurers, property and casualty insurers and healthcare payers. Sloan details Appian's connected underwriting and claims capabilities, agentic AI use cases and how an orchestration layer helps accelerate pilot-to-production deployments across global operating theaters. They emphasize the need to balance rapid AI-driven innovation with regulatory guardrails and explain how an orchestration layer enables governed and faster deployment of underwriting and claims workflows so insurers scale responsibly. Analysts highlight practical risks around scale and data privacy and stress the importance of partnering with core administration systems and cloud providers to preserve agility and compliance.
In this interview from Appian World 2026, Jake Sloan, vice president of global insurance at Appian, joins theCUBE's Dave Vellante and co-host Alison Kosik to discuss how AI-powered process automation is helping a 300-year-old insurance industry move from pilot to production at unprecedented speed. Sloan outlines the pressures reshaping global insurance across property and casualty, life and healthcare payers — rising storm frequency, geopolitical volatility and fraud are forcing carriers to become genuinely agile. He details how Appian's Connected Underwritin...Read more
Jake Sloan
Industry Vice President, Insurance and Healthcare PayersAppian
